Category Archives: Employees Retention

The Strong Link Between Engagement, Retention, and Career Pathing: Examples of Employee Development Plans that Give your Contact Center Agents a Reason to Stay and Work Hard

Laura Krajewski — May 22, 2020 I have this friend — let’s call him Josh. He’d been at his job for a year, even though he didn’t love the work he was doing. The job offered Josh good pay, security and professional experience. But, ultimately, it wasn’t the kind of work he wanted to do … Continue reading The Strong Link Between Engagement, Retention, and Career Pathing: Examples of Employee Development Plans that Give your Contact Center Agents a Reason to Stay and Work Hard

3 Ways to Boost Your Contact Center’s Employee Retention Rate

Suzanna Colberg — March 5, 2020 How Competition, Equity and Recruitment Improve Employee Retention Rates in Contact Centers Low retention has become problematic not just for contact centers, but for businesses in all spaces. Even some of the more bizarrely lenient IT companies are not immune to the churn among the workforce, and with the … Continue reading 3 Ways to Boost Your Contact Center’s Employee Retention Rate

Employer Branding Strategies to Increase Quality of Hires and Decrease Turnover

Jake Rheude — December 24, 2019 Follow @jakerheude One of the most overlooked major expenses of a business is high turnover. This comes from employees that are dissatisfied, disengaged, or simply a bad fit for your business – but many businesses chug along, hiring and rehiring, training and re-training, without breaking down just how much … Continue reading Employer Branding Strategies to Increase Quality of Hires and Decrease Turnover

Employee Retention Strategies to Implement Right Now

Darleen DeRosa — December 11, 2019 Follow @onpoint_llc Few problems pose more of a threat to an organization’s long-term viability than high turnover. When a company can’t retain its best talent, it must constantly engage in hiring external talent, which can be extremely costly. . Without employee retention strategies, the constant talent churn will make … Continue reading Employee Retention Strategies to Implement Right Now

How to Retain Your High-Potential Employees

Darleen DeRosa — October 30, 2019 Follow @onpoint_llc Identifying and developing high-potential employees is an important part of an organization’s talent strategy. These employees represent the future leaders and innovators companies need to thrive in a disruptive and competitive business environment. Unfortunately, the characteristics of high-potential employees also make them difficult to retain. Their desire … Continue reading How to Retain Your High-Potential Employees

The Best Employee Traits for an Organization

Hutch Morzaria — October 15, 2019 Follow @cxmaster When talking about human resources management, it is highly likely to talk about personality. Whenever we talk about cultural fit, job fit, conflict resolution, and team productivity in an organization, personality is often a key talking point. Personality is therefore very important in an organization. It makes … Continue reading The Best Employee Traits for an Organization

6 Secrets from Companies Who Excel at Retaining Employees

Mark Runyon — August 28, 2019 Follow @aspprogrammer — August 28, 2019 StartupStockPhotos / Pixabay As we hover over historically low unemployment, more employees are scouring job sites, searching for the answer to their discontentment. A study by Work Institute found that one in four workers left their jobs in 2018. Companies are being hit … Continue reading 6 Secrets from Companies Who Excel at Retaining Employees