Category Archives: Employee Satisfaction

Value Your Employees and Pay Them Well to Improve Your Call Center Experience

Laura Krajewski July 31, 2021 Businesses need to be profitable to keep running. So when talking about money, it can be tempting to cut your budget in a number of places – starting with the paychecks of your entry-level employees. But, what happens when a company underpays their employees? For your call center agents, it … Continue reading Value Your Employees and Pay Them Well to Improve Your Call Center Experience

Employee Well-being & Company Success Are Linked: How to Foster Flourishing Teams that Last

Isaac Kohen May 26, 2021 Here’s how small business leaders can position their employees to thrive in a post-pandemic operational reality. The recent pandemic and associated economic fallout were especially challenging for small and medium-sized businesses (SMBs). The Washington Post estimates that more than 100,000 small businesses have permanently closed, and overall revenue plummeted by … Continue reading Employee Well-being & Company Success Are Linked: How to Foster Flourishing Teams that Last

Fair Treatment of Employees: Efforts to Unionize Amazon Warehouses

Angela Hausman, PhD April 8, 2021 Unions certainly have their place in our society. We have unions to thank for such as the five-day workweek, overtime pay, safe working conditions, and many other rights we take for granted as workers today. Unions were needed because employers abused their workers by creating unsafe working conditions and … Continue reading Fair Treatment of Employees: Efforts to Unionize Amazon Warehouses

Employee Poaching: Keep Them Happy or Someone Else Will

Karl Sakas April 6, 2021 Follow these 11 tips to reduce (or even prevent) employee poaching at your agency. Great team members are highly valuable—which means other companies are trying to poach your best employees. You’ve worked hard to build and invest in your agency’s team—so why wouldn’t someone else want to reap the benefits? … Continue reading Employee Poaching: Keep Them Happy or Someone Else Will

Employee Ownership Risks: Don’t Let Them “Make Partner” Until You Answer These 19 Questions

Karl Sakas February 11, 2021 Employee ownership can be risky: Answer these 19 questions before you share equity During Executive Coaching, an agency owner asked me: “As we shift from ‘fun agency’ to more of a ‘professional firm,’ I wonder if we should establish some kind of structure for there to be Partners within the … Continue reading Employee Ownership Risks: Don’t Let Them “Make Partner” Until You Answer These 19 Questions

5 Reasons Your Employee Turnover Is on the Rise

Kellie Wong January 29, 2021 Even wonderful employers face the occasional loss of a worker. The employee turnover rate across all industries is 10.9 percent, representing a range between 13.2 percent in the technology (software) industry and 10.8 percent in financial services. These figures have been rising steadily as the economy grows stronger and workers … Continue reading 5 Reasons Your Employee Turnover Is on the Rise

The New Second Shift: Study Shows Many Full-Time Employees Took on Freelance Work

Stefan Palios January 11, 2021 More full-time employees are taking a second shift. But it’s not necessarily to care for family. It’s to moonlight as a freelancer. As the pandemic has more people considering freelancing and as big business commit to hiring freelancers, there’s a lot of opportunity on the table. What’s interesting, though, is … Continue reading The New Second Shift: Study Shows Many Full-Time Employees Took on Freelance Work

Happy Employees Make All the Difference: The Top 4 Reasons We Love LinkedIn and Their Model for Employee and Customer Success

Veronica Krieg October 25, 2020 Uber. Amazon. Facebook. By now you know the tales of tech giants who founded a unicorn company from a humble workspace. Garages, basements, their mom’s couch, a dorm room – you name it, tech has done it. And while these companies are ultra-successful, it’s rare to find one that’s scaled … Continue reading Happy Employees Make All the Difference: The Top 4 Reasons We Love LinkedIn and Their Model for Employee and Customer Success