Jana Barrett — September 12, 2018 Follow @_janabarr — September 12, 2018 haydenweal / Pixabay Every company wants to improve its customer experience. But if you only examine your relationships with customers and fail to look under the hood, you might get nowhere. More and more, research suggests that employee experience (EX) and customer experience … Continue reading Connecting Employee Experience and Customer Experience
Paul Keijzer — September 10, 2018 Follow @Paul_Keijzer — September 10, 2018 12019 / Pixabay One of the easiest ways to improve your company’s performance is to increase the number of people that are engaged with the organization and are emotional and rationally committed to the vision, strategy and the delivery of the results of … Continue reading 6 Simple Steps Every Leader Must Take To Improve Employee Engagement
Karl Sakas — September 4, 2018 Follow @KarlSakas — September 4, 2018 skeeze / Pixabay If someone can do the job but they choose not to, they’re a “Reluctant Employee.” You can avoid hiring them by asking the right interview questions. Here in Part 2, I’ll share what to do if you realize one of … Continue reading [Part 2 of 2] How to Handle a Current “Reluctant Employee”
Darleen DeRosa — August 27, 2018 Follow @onpoint_llc— August 27, 2018 Organizations with highly-engaged employees routinely outperform those with greater numbers of disengaged employees. They not only post higher earnings, but also recover faster from market-induced setbacks. It seems self-evident, then, that companies would have a vested interest in taking every step possible to keep … Continue reading The 5 Most Successful Employee Engagement Strategies
Karl Sakas — August 25, 2018 Follow @KarlSakas — August 25, 2018 Ask the right questions to avoid hiring Reluctant Employees. When it comes to agency hiring, one of the biggest risks is hiring someone who can do the job, but doesn’t want to do the job you need them to do—I call these types … Continue reading Warning: Are You About to Hire a “Reluctant Employee”? (Part 1)
Tommy Wyher — August 17, 2018 — August 17, 2018 The startup world is full of high turnover in many cases when it comes to clients as well as employees. Processes not being nailed down can lead clients to look elsewhere if they feel like a startup is disorganized. Improving client retention allows for a … Continue reading Tactics That Can Improve Client and Employee Retention at a Startup
Samantha Martin — August 14, 2018 Follow @Socially_Sam — August 14, 2018 I once worked somewhere that thought rewarding their employees was by paying them. A bonus was allowing them to dress down on a Friday. Can you imagine what the staff turnover rate was? At the last calculation, I think it was about 85% … Continue reading Why Employee Engagement, Retention And Reward Is Important
Emily Andrews — August 13, 2018 — August 13, 2018 Employee theft and fraud are one of the most pervasive causes of loss among business owners. They are also highly preventable, and with Ongoing effective leadership, employees will often feel obligated to maintain a level of transparency and honesty that will prevent major internal losses … Continue reading How to Stop Employee Theft and Fraud Before It Happens
Chris Bruce — July 10, 2018 — July 10, 2018 Employee engagement remains the number one strategic objective for 80% of HR and reward professionals. Studies confirm that engaged employees are more productive, provide better customer service, and are more likely to stay with their employer. However, increasing employee engagement remains a struggle for the … Continue reading Solving the Struggle of Employee Engagement: Building Continuous Employee Engagement Through Benefits Tech
Stephanie McGuinn — July 2, 2018 Follow @PIMidlantic — July 2, 2018 Yes, you read that right; once every year, Amazon offers to pay full-time associates at its fulfillment centers up to $ 5,000 to quit. As an employee retention strategy, that sounds counterintuitive, if not outright batty, particularly considering how expensive it is to … Continue reading As Part of Its Employee Retention Strategy, Amazon Pays Employees Up To $5,000 To Quit
