Tag Archives: Effective

The Most Effective Tools for Hiring Contact Center Agents

Jeff Furst June 24, 2020 ContactBabel, a leading analyst firm covering the call center industry that is based in the UK, recently released their 2011 US Contact Center Decision Makers’ Guide (2011 Guide). FurstPerson provided sponsorship of the report. The report covers topics focused on people, process, and technology. The report is based on extensive … Continue reading The Most Effective Tools for Hiring Contact Center Agents

6 Essential Elements for Crafting an Effective ‘About Us’ Page

Kat Solukova June 16, 2020 Along with other essential components of your website, such as Contact Pages and FAQs, the “About Us” page is one of the vital things you’ll create for your site. In a world where customers are keen to develop personal relationships with the brands that they buy from, an About Us … Continue reading 6 Essential Elements for Crafting an Effective ‘About Us’ Page

Text messaging is the most effective marketing channel most retail brands aren’t using

More than 50% of consumers said they want to text with their favorite brands. Greg Sterling on June 11, 2020 Average email open rates for retail marketers are just over 18%, but more than 90% of text messages are opened by recipients – typically within minutes. Even as messaging is gaining in popularity as a … Continue reading Text messaging is the most effective marketing channel most retail brands aren’t using

Why LinkedIn May be the Most Effective Social Media Platform of Our Time

Barion McQueen — April 26, 2020 When most people talk about social media, they’re usually referring to platforms like Facebook or Instagram, but rarely think of LinkedIn as part of the vast array of social media platforms available. We tend to assume that LinkedIn isn’t such a valuable place to be and often, even businesses … Continue reading Why LinkedIn May be the Most Effective Social Media Platform of Our Time

3 Effective Ways Leaders Can Manage and Motivate a Remote Team

Paul Keijzer — April 6, 2020 As the coronavirus outbreak progresses and fans new fears of worldwide recession, businesses around the globe are shutting their doors, encouraging their employees to work from home. It is not surprising that companies have restructured workplaces at a breakneck speed, with the emphasis on remote work. Tech giants such … Continue reading 3 Effective Ways Leaders Can Manage and Motivate a Remote Team