Tag Archives: Anatomy

The Anatomy of a Successful Call Center: A How-To Guide for Managing a Call Center Team Full of Stellar Agents

Laura Krajewski — March 15, 2020 Stop me if you’ve heard this story before: You start your job as a new customer service agent at your company. You go through training, get coached to use the company software, and learn to de-escalate situations with angry customers. You learn the products, services, and you know how … Continue reading The Anatomy of a Successful Call Center: A How-To Guide for Managing a Call Center Team Full of Stellar Agents

The Anatomy of a Business Owner

Steven Imke — December 18, 2019 Follow @SteveImke Inside every small business owner, there are 3 personas, each competing for time as the leader. The three personas are: Technical (work-focused) President (inwardly-focused) Chief Executive Officer – CEO (outwardly focused). To succeed, a business must possess all three personas. The technical persona is about the present … Continue reading The Anatomy of a Business Owner

Anatomy of an Inbound Marketing Blog Article: The Introduction

Joe Gillespie — June 11, 2019 — June 11, 2019 An introduction might not be the most informative part of your inbound marketing blog article, but it might just be the most important. On average, Americans spend just 16.8 minutes per day reading for leisure. Although some inbound marketing content might entail more business-related reading, … Continue reading Anatomy of an Inbound Marketing Blog Article: The Introduction