Daily Archives: January 30, 2018

How companies are using chatbots for marketing: Use cases and inspiration

In Part 1 of a series, columnist Daniel Faggella shares two use cases of companies that are using chatbots to improve their marketing and sales, explaining what you can learn from them. Daniel Faggella on January 23, 2018 As businesses continue to find ways of cutting costs and improving customer engagement, chatbots have become a … Continue reading How companies are using chatbots for marketing: Use cases and inspiration

4 Soft Skills Every Leader Needs to Be Effective

Darleen DeRosa — January 23, 2018 Follow @onpoint_llc — January 23, 2018   Many organizations have a laser-like focus on technical skills—knowledge and capabilities specific to a set of business functions and operations. While technical skills such as programming knowledge or being able to use certain types of software may be important for jobs like … Continue reading 4 Soft Skills Every Leader Needs to Be Effective

Why You Need Better Than BATNA: Formulating a Defensible “Walk Away” Rationale in Negotiations

Mladen Kresic — January 23, 2018 Follow @KRNegotiators — January 23, 2018   Either through becoming emotionally invested, getting pressure from leadership or being unable to analyze key factors that should indicate retreat, business negotiators often find themselves spending long amounts of time on deals of diminishing — or even illusory — value. One of … Continue reading Why You Need Better Than BATNA: Formulating a Defensible “Walk Away” Rationale in Negotiations

8 Key Characteristics of the Transformational CMO of Tomorrow

Bob Van Rossum — January 23, 2018 Follow @BobVR — January 23, 2018 Marketing is in a continuous state of transformation as the impact of digital and technology is more prevalent than ever. And no one is in a better position of leading an organization toward innovation by effectively integrating digital than a truly modern … Continue reading 8 Key Characteristics of the Transformational CMO of Tomorrow