Tag Archives: Transformed

How Citizens Bank transformed content to meet changing customer needs

The regional bank uses data, DAM and new channels like TikTok to build trust and authority with customers in major Northeast markets. Chris Wood on October 3, 2023 Citizens Bank is a regional business with approximately 1,200 branches in major northeast markets. To build trust and authority with customers they transformed their content strategy, broke … Continue reading How Citizens Bank transformed content to meet changing customer needs →

How Samsung transformed their customer experience with a new support site search

Customer Experience

When customers flooded the help site, a change was necessary so that marketers could keep up with demand. Chris Wood on October 20, 2021 “Our goal has always been to meet Samsung customers where they are, and offer services that are most convenient for them,” said Scott Messina, Director of Search and Design Strategy at … Continue reading How Samsung transformed their customer experience with a new support site search →

How Digital Has Transformed Employee Engagement Strategies and What CMOs Can Do About It

Employee Engagement

Bob Van Rossum — January 28, 2019 Follow @BobVR — January 28, 2019 Employee engagement is a constant work in progress for organizations. According to Gallup, only 34 percent of employees in the U.S. are engaged in their jobs, with 13 percent who are “actively disengaged”. While these numbers have improved over the years, there … Continue reading How Digital Has Transformed Employee Engagement Strategies and What CMOs Can Do About It →

How Deep Work Has Transformed My Life As a Freelancer

Freelancing Tools

Mark Ellis — July 1, 2017 Follow @businessfiction — July 1, 2017 When Jason Fried decided to cut the workweek at his company from five days to four and continue to pay his employees the same salary, there were no doubt plenty of people questioning his sanity. How could any entrepreneur – no matter how … Continue reading How Deep Work Has Transformed My Life As a Freelancer →

5 Ways Businesses Will Be Transformed by Digital This Year

Digital Transformation

by Paul Nashawaty April 29, 2016 Follow @pnashawatyApril 29, 2016 In today’s connected world, and especially as customer expectations around digital engagements continue to rise, a robust digital presence is essential to business success. Has there been a day in the past year when you or your company didn’t use the internet? Doubtful. And the … Continue reading 5 Ways Businesses Will Be Transformed by Digital This Year →