Tag Archives: Tech

A Guide to Change Management in Your Contact Center: 4 Strategies to Align People and Processes as You Move your Tech to the Cloud and Mature your Systems this Year

Change Management

Veronica Krieg — January 10, 2020 More than 80% of CX professionals said they were starting or in the middle of a digital transformation project in 2019. And, the focal point for these transformative moves is improving customer experience. As disruptors and new competitors emerge in markets, companies continue to seek out ways to level … Continue reading A Guide to Change Management in Your Contact Center: 4 Strategies to Align People and Processes as You Move your Tech to the Cloud and Mature your Systems this Year →

By the Tech: The Future of Work is Starting to Look a Lot Like the Past

Technology Trends

Stefan Palios — November 18, 2019 Process at work was the innovation of the 19th and early 20th century. During the Industrial Revolution, the biggest compliment you could pay an entrepreneur was to say their business ran like a well-oiled machine. Each part did one specific thing over and over again. The same went for … Continue reading By the Tech: The Future of Work is Starting to Look a Lot Like the Past →

Startups Masquerading as Tech Firms is Not Paying Off For Investors

Investment Guide

Daniel Payne — October 30, 2019 Last week The Atlantic published a piece about the bursting of the “not-come bubble”. They refer to the unicorn companies like Uber, Lyft, WeWork and Peloton which became overvalued by masquerading as tech firms. A few years ago, two major trends happened that in my mind, caused this bubble … Continue reading Startups Masquerading as Tech Firms is Not Paying Off For Investors →

Top Strategies to Attract Top Tech Talent

Talent Hiring

Meeta Ramnani — September 12, 2019 Follow @meeta_ramnani — September 12, 2019 Attracting critical technology talent now requires HR leaders to improve job offers, employment brand, competitiveness, and candidate experience. Companies need to hire extremely high skill levels today, since they have become critical to the strategic plan, in all sectors. The excessive demand for … Continue reading Top Strategies to Attract Top Tech Talent →

Boston Tech Watch: DraftKings Drives, The Engine Revs, NuTonomy Swaps

Marketing Trends

Brian Dowling     Welcome to August’s automotive-themed tech news round-up. This week’s batch of news features a dose of updates that range from self-driving cars to funds or new ventures that sound close enough to being automotive-related (but aren’t) that I just couldn’t pass up making a point about it. Read on for the … Continue reading Boston Tech Watch: DraftKings Drives, The Engine Revs, NuTonomy Swaps →

Tech Solutions That Can Tackle Your Pressing eCommerce Pain Points

eCommerce Mistakes

Dhaval Sarvaiya — August 28, 2019 Follow @dhaval1sarvaiya — August 28, 2019 “Of all things painful, I chose running an eCommerce business.” said a friend of mine whose online shoe store just stepped into the first year answer, which in my opinion is the best one to this statement. “Running an eCommerce business is definitely … Continue reading Tech Solutions That Can Tackle Your Pressing eCommerce Pain Points →

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