Tag Archives: Stick

How to Stick With Good Habits Every Day by Using the “Paper Clip Strategy”

by James Clear April 20, 2016 Follow @james_clearApril 20, 2016 In 1993, a bank in Abbotsford, Canada hired a 23-year-old stock broker named Trent Dyrsmid. Dyrsmid was a rookie so nobody at the firm expected too much of his performance. Moreover, Abbotsford was still a relatively small suburb back then, tucked away in the shadow … Continue reading How to Stick With Good Habits Every Day by Using the “Paper Clip Strategy”

Agent Autonomy: Choose The Carrot, Not The Stick

Chow Li YingMarch 21, 2015 It’s hard to decide between the carrot and the stick when it comes to managing a customer service team.While it may be tempting to take on a authoritarian approach in handling your chat agents, sometimes the stricter regime doesn’t always guarantee greater success. In particular, the question of whether it … Continue reading Agent Autonomy: Choose The Carrot, Not The Stick