Tag Archives: Stick

9 Ways to Stick to Your Business Resolutions This Year

Meredith Wood — January 25, 2019 Follow @fundera — January 25, 2019 Free-Photos / Pixabay It’s the beginning of a new year, which means many of us are making—and often quickly breaking—New Year’s resolutions. The small business owners among us are also making resolutions on how to conduct themselves and their businesses more efficiently over … Continue reading 9 Ways to Stick to Your Business Resolutions This Year

How to Stick With Good Habits Every Day by Using the “Paper Clip Strategy”

by James Clear April 20, 2016 Follow @james_clearApril 20, 2016 In 1993, a bank in Abbotsford, Canada hired a 23-year-old stock broker named Trent Dyrsmid. Dyrsmid was a rookie so nobody at the firm expected too much of his performance. Moreover, Abbotsford was still a relatively small suburb back then, tucked away in the shadow … Continue reading How to Stick With Good Habits Every Day by Using the “Paper Clip Strategy”

Agent Autonomy: Choose The Carrot, Not The Stick

Chow Li YingMarch 21, 2015 It’s hard to decide between the carrot and the stick when it comes to managing a customer service team.While it may be tempting to take on a authoritarian approach in handling your chat agents, sometimes the stricter regime doesn’t always guarantee greater success. In particular, the question of whether it … Continue reading Agent Autonomy: Choose The Carrot, Not The Stick