James ClearMay 13, 2015 In one of my very first articles, I discussed a concept called identity-based habits. The basic idea is that the beliefs you have about yourself can drive your long-term behavior. Maybe you can trick yourself into going to the gym or eating healthy once or twice, but if you don’t shift … Continue reading How To Change Your Beliefs And Stick To Your Goals For Good
Scott LambertMay 9, 2015 Have you ever heard of Speed Dating? It’s a group of strangers in a room moving from table to table within a prescribed time limit. The purpose of the event is to meet as many people as possible then drill down to find the ones you connect with so you can … Continue reading 3 Ways to Make Customers “Stick” Around on Your Website
Paul GillinApril 8, 2015 A student in one recent Profitecture class sent me an interesting question, so I thought I post the answer here. “How do you find the balance between marketing yourself and sounding full of yourself?” she asked. “I think there is a thin line.” She attached a screen grab of a LinkedIn … Continue reading LinkedIn Headline Tip: Stick to the Facts, Avoid Superlatives
Chow Li YingMarch 21, 2015 It’s hard to decide between the carrot and the stick when it comes to managing a customer service team.While it may be tempting to take on a authoritarian approach in handling your chat agents, sometimes the stricter regime doesn’t always guarantee greater success. In particular, the question of whether it … Continue reading Agent Autonomy: Choose The Carrot, Not The Stick
