Tag Archives: Social

Social CRM: Cool Tool for Driving Content & Brand Marketing

Marie AlonsoFebruary 6, 2015 Now more than ever, social media and content marketing are driving business branding and lead generation campaigns. Social media for B2B and B2C enterprises of all sizes – especially small businesses – is a highly controllable and low cost platform for content marketing promoting brand engagement, client recruitment and even customer … Continue reading Social CRM: Cool Tool for Driving Content & Brand Marketing →

NowThis Shutters Website To Deliver Exclusively Via Social Media

The publisher of short-form, millennial-focused video clips will now only push content on third-party platforms. Martin Beck on February 6, 2015 Video news publisher NowThis has gone all-in on social media. Today it stripped its website of all content except for links to all the places where users can get its content. NowThis, founded in … Continue reading NowThis Shutters Website To Deliver Exclusively Via Social Media →

Social Media or Digital Marketing? A Rose by Any Other Name?

Angela Hausman, PhDFebruary 6, 2015 If you’re a regular reader, maybe you’ve noticed a subtle (or not so subtle) shift from using the term “social media marketing” to “digital marketing”. This was a very conscious shift on my part, but is it simply semantics or does the shift show something more fundamental happening in this … Continue reading Social Media or Digital Marketing? A Rose by Any Other Name? →

Customer Service Teams Have Low Expectations For Social

Tracy McAvoyFebruary 6, 2015 There has been a lot of hype around social media and how it could become a premiere channel for servicing customer requests but we’re not quite there yet according to a recent survey Call Centre Helper ran on behalf of our company which incorporated results from over 100 contact centre professionals. … Continue reading Customer Service Teams Have Low Expectations For Social →