Lauren Clemett — May 28, 2017 Follow @theubp— May 28, 2017 Personal Branding is about creating a specific image of yourself in the mind of your ideal client, so they can get to know, like and trust you before they buy from you. In the same way, big brands create instant recognition, your personal brand … Continue reading Personal Branding For Service Providers
Robert C. Johnson — May 27, 2017 Follow @TeamSupportCEO— May 27, 2017 We hear compliments often in life. Whether it’s for a nice dress, a band you like, or a stunning piece of art, it feels good to be recognized for the things we care about. The same can be said regarding actions in the … Continue reading How to Create a Customer Service Employee Recognition Program
Is the prospect of moving to a new cloud or email service provider daunting? Columnist Jose Cebrian shares tips to help you prepare for and implement the new technology to ensure it goes smoothly. Jose Cebrian on May 9, 2017 When making a move to a new provider of cloud or email services, the … Continue reading 7 steps to help you prepare for a marketing cloud/email service provider transition
Josh Slone — May 9, 2017 — May 9, 2017 Client onboarding can be fun and stressful at the same time. You ever hear someone say, “it’s both a blessing and a curse”? When you provide a service, either physical (like a marketing agency) or software (like a SaaS) it can be like that. Finding … Continue reading Client Onboarding Process for Service Providers
Emma Weir — April 20, 2017 — April 20, 2017 With over 100 billion emails being sent and received each day, it’s no surprise that email marketing is one of the most popular marketing channels used by businesses. With numerous email service providers out there all offering different features and services, marketers can feel slightly … Continue reading What Should You Look For In An Email Service Provider (ESP)?
Vitaliy Verbenko — April 18, 2017 Follow @helpracing— April 18, 2017 If you’ve ever hired for a customer service position, you know how important it is to settle on the right candidate. And since customer service employees are the face and voice of your brand, it’s definitely something that you can’t afford to get wrong. … Continue reading 10 Important Customer Service Skills (and How to Identify Them)
Sarah Jordan — March 31, 2017 Follow @http://www.twitter.com/sarahmcjordan— March 31, 2017 Point-of-sale (POS) systems have all you need to run and grow a business. But many POS solutions are tailored specifically for retail-based businesses. So, what’s a service-based business to do? With a point-of-sale solution that’s built with the flexibility, simplicity, and power in mind … Continue reading 4 Ways Service Businesses Can Benefit From Point-of-Sale Software
Nathan Hayner — March 29, 2017 — March 29, 2017 Social media today has gained an extremely powerful and wide reach, worldwide. This fact is well-recognized. It has gone way beyond just connecting long-lost friends, sharing pictures/videos and knowing new people. Today, this incredibly useful means is also being utilized for its immense customer care … Continue reading 5 Most-effective Social Media Practices for a Satisfying Customer Service
Karen Repoli — March 28, 2017 Follow @karenrepoli— March 28, 2017 We recently purchased a new home and embarked on the task of remodeling it to our taste. Since we are in a new community, I’ve been searching for local contractors for painting, countertops, tiling, etc. I was surprised by the number of service business … Continue reading Why Your Local Service Business Needs a Website
The New ESP — From Email To ‘Everychannel’ Service Provider by Jess Nelson, March 3, 2017 The traditional Email Service Provider (ESP) has transitioned into an “Everychannel” Service Provider, according to the Relevancy Group’s annual ESP Buyer’s Guide released Thursday. An ESP, or email service provider, has traditionally been a company that offers email-specific marketing … Continue reading The New ESP — From Email To ‘Everychannel’ Service Provider
