Tag Archives: Retention

Reduce Product Friction to Increase User Adoption and Retention

Caitlin Zucal — January 15, 2018 Follow @Caitlin_Zucal — January 15, 2018 Wonder why customers aren’t using your digital product? It may be time to examine product friction. Product friction is anything that represents a barrier to user adoption or retention. From an overly complicated sign-up process to difficult-to-navigate menus, if too much friction exists, … Continue reading Reduce Product Friction to Increase User Adoption and Retention →

5 Levels of Rethinking Recurring Revenue and Retention

Revenue Generation

Jeff Weinberger — November 7, 2017 Follow @jweinberger — November 7, 2017 geralt / Pixabay Many B2B businesses either have shifted or are shifting to some form of a recurring revenue model. When they do, one of the first things they learn is that renewals by current customers are just as important as?and often more … Continue reading 5 Levels of Rethinking Recurring Revenue and Retention →

Why Emojis Really Help with Startup User Retention

Marketing Guide

Jonathan Chan — September 28, 2017 Follow @joncwrites — September 28, 2017 In the world of startup development and marketing, it can feel as though every day brings with it some sort of new technology, outreach channel, or social platform that we all need to rush to keep on top of. From virtual reality, to … Continue reading Why Emojis Really Help with Startup User Retention →

Increase Your Profits With This Customer Retention Strategy

Customer Retention

Brooke B. Sellas — August 23, 2017 Follow @madSMscientist — August 23, 2017 Confession: Until recently, we didn’t have a customer retention strategy. I’m a small business owner with mostly word-of-mouth and repeat clients. Not having a plan for retaining clients is absolutely dumb (confession #2!). No matter where you are in the process of … Continue reading Increase Your Profits With This Customer Retention Strategy →

Employee Retention Linked to Ability to Energize Coworkers

Employees Retention

Stephanie McGuinn — August 22, 2017 Follow @PIMidlantic — August 22, 2017 mohamed1982eg / Pixabay Jared was a 30 year-old college graduate who would tell anyone who would listen he had been a terrible employee and had been fired from some pretty great jobs in his past. That was why he was starting over from … Continue reading Employee Retention Linked to Ability to Energize Coworkers →

How Life is Good built a content-first app with an 89% retention rate

Content Strategy

Columnist Blaise Lucey takes a look at how lifestyle brand Life is Good developed an app that focuses on content, not just sales — and why it keeps users coming back for more. Blaise Lucey on June 30, 2017 For more than 20 years, lifestyle brand Life is Good has been guided by one … Continue reading How Life is Good built a content-first app with an 89% retention rate →

Rules for Increasing Retention and Creating Growth Within Existing Accounts

Growth Strategy

Julie Weill Persofsky — March 30, 2017 — March 30, 2017 If you’re in business today with a recurring revenue model, of the biggest questions you must ask is “where are the gaps in my revenue engine?” You may also be seeing an all-too-common trend: customer churn and/or a slowing trajectory of revenue growth. I … Continue reading Rules for Increasing Retention and Creating Growth Within Existing Accounts →

Are You Making These 5 Customer Retention Mistakes? Pardon Your Poor ROI!

Customer Retention

By Heba Hosny March 21st, 2017 “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffet In plain English, customer retention means getting your customers hooked on your products/services that they feel compelled to use them often. In other words, … Continue reading Are You Making These 5 Customer Retention Mistakes? Pardon Your Poor ROI! →

3 Ways to Increase Retention with Customer Feedback

Feedback Management

Jana Barrett — March 8, 2017 Follow @_janabarrett— March 8, 2017 You’ve heard it before: It’s much cheaper to retain customers than it is to earn new ones. Data from a Harvard Business School study showed that increasing customer retention by just 5% can lead to a 25-95% increase in profits. But that’s not all. … Continue reading 3 Ways to Increase Retention with Customer Feedback →