By Kathleen Davis October 05, 2022 Even before the pandemic ushered in phrases like the Great Resignation and quiet quitting, burnout among the most dedicated employees was an issue. But in the last few years, employees across industries suffered a remarkable decline in morale, and are quitting, retiring, changing jobs or scaling back. Often the … Continue reading Beyond burnout: Why are so many people unhappy at work these days?
How to get ready to implement customer journey orchestration. First: think about the people involved. Greg Kihlstrom on September 21, 2022 Customer Journey Orchestration (CJO) offers brands the ability to create omnichannel personalized experiences for consumers, which increases the likelihood of both initial conversions and long-term loyalty. Doing this well requires a combination of people, … Continue reading Preparing people for Customer Journey Orchestration: Getting started on CJO
Galling Websites: People Can’t Find What They’re Looking For, So They Switch Brands by Ray Schultz , Columnist, August 10, 2022 Email teams are usually stuck with the cleanup when a customer abandons a cart. But many shoppers never even get to the checkout stage because they can’t find what they’re looking for, judging by … Continue reading Galling Websites: People Can’t Find What They’re Looking For, So They Switch Brands
By Talib Visram August 04, 2022 Though it’s 98% contained today, the Calf Canyon/Hermits Peak Fire has been burning in New Mexico since April, becoming the largest fire in the state’s history. By late June, it had burned through almost 350,000 acres and destroyed 900 structures. More troubling still is that most of the counties … Continue reading Wildfires disproportionately impact low-income people. Here’s how communities can protect them
By Kristin Toussaint July 25, 2022 As Starbucks workers continue to unionize—voting for a union in 200 stores across the country—some claim they’ve faced retaliation, from harassment to reduced hours and firings to entire stores being shuttered. Multiple GoFundMes have sprung up to support unionizing workers; but now, Starbucks Workers United and The … Continue reading This fund will let people donate to help support unionizing Starbucks workers
By Dave Carhart May 11, 2022 When you started your first job, someone probably advised you to stay in it for at least a few years. At the very least, it was critical to tough it out for a full year to really determine if it was a fit while avoiding … Continue reading People are quitting jobs they just started. Here’s what managers can do
ALC Renaissance Consulting’s Amanda Cardona maps out how marketers can assemble teams to help with their new CDP. Chris Wood on April 21, 2022 A lot of research and planning goes into selecting the right customer data platform. But once you’ve decided on a CDP to implement, you have to know who else is going … Continue reading Getting the right people to support your CDP implementation
Recruiting Developers: Why Finding the Right People Is So Important Allison Dretzin / 12 Apr 2022 One of the finest investments your company will ever make is taking the time to make the appropriate recruits and carefully considering your recruitment approach.Recruiting a developer may take a long time and cost a lot of money, … Continue reading Recruiting Developers: Why Finding the Right People Is So Important
By Heather Hartnett February 23, 2022 Today, more than half of Americans consider themselves chronic procrastinators. The rapid evolution of technology is largely to blame: on the one hand, we are more globally connected to others than ever and we have limitless information at our fingertips. On the other, life online increases physical … Continue reading The counterintuitive secret factor that highly productive people rely on
By James Rojas and John Kamp February 18, 2022 What do you want to see in your neighborhood? What do you want to see in your park? What do you want to see on your street? These are questions that seem inclusive, democratic, and generous. And they are some of the most common … Continue reading To build the communities people really want, we need to talk less and play more
