Laura Krajewski November 16, 2021 It’s a daunting task to find new cloud technology for a contact center. The investment of new software affects a lot of people — your customers, your agents, your IT team, and you. How do you find new technology that meets the needs of your team and your customers? With … Continue reading A Step-by-Step Guide to Search for Your Next Cloud Contact Center
Laure Fisher November 12, 2021 Cloud computing, e-commerce, the Internet of Things and integration of AI in workflows have increased the attraction of automation for businesses throughout the century. And the response to Covid-19 has merely accelerated the pace of automation with the acceptance and widespread adoption of remote workplaces. More than two-thirds of all … Continue reading Workplace Evolutions for the Next Decade
Young Entrepreneur Council November 11, 2021 The end of the year is traditionally a time of purposeful thought and self-reflection — even for businesses. For those B2C businesses looking to improve their efforts in the coming new year, reflecting on what went well and what didn’t during 2021 is a good place to start. For … Continue reading B2C Businesses: 8 Things to Reflect on in Q4 to Help You Improve Next Year
Rafaella Aguiar October 19, 2021 Time to upgrade your Instagram promotion efforts? Making an impact on Instagram is one of the most valuable ways to boost your online presence. Instagram crushed the 1 billion global user mark in 2020 and continues to capture the attention of customers all over the globe today. It’s the place … Continue reading 6 Exciting Instagram Promotion Ideas You Should Definitely Try In Your Next Campaign
Justin Wong October 5, 2021 No matter what industry you work in, coming up with creative solutions to problems is necessary – and let’s be honest, sometimes difficult. We bet you’ve seen something somewhere and thought to yourself, “Wow, that’s genius, why didn’t I think of that?” Well, you don’t need to be a genius … Continue reading 8 Tips for Your Next Brainstorming Session
Jon-Mikel Bailey September 28, 2021 I recently hosted a webinar on BizSugar talking about what I consider to be the essentials of any small business website. Consider this a comprehensive cheat sheet for your next web redesign project. I’m not a designer nor am I a developer. I am a digital marketer with 20+ years … Continue reading Read This Before Your Next Website Redesign
Mike Johnson September 28, 2021 Choosing a PPC agency to manage your paid advertising strategy is a big commitment. Anyone can run campaigns on a platform like Google Ads but you’re looking for an agency because you want to get the best return on your PPC investment. This article aims to help you choose the … Continue reading 13 Questions to Ask Your Next PPC Agency
And why aren’t more CMOs looking ahead? Chris Wood on September 24, 2021 Even in uncertain times, AI-driven predictive analytics can help marketers see what opportunities are coming down the pike. So why isn’t this technology being used by more CMOs? At his talk at this month’s MarTech conference, TrustInsights.ai Chief Data Scientist Christopher Penn … Continue reading Using AI-powered predictive analytics to time your next move
Christa Tuttle September 17, 2021 Event marketing is an incredibly useful way to generate buzz and brand awareness. However, during COVID-19 almost all in-person events were shut down and virtual events took center stage. Today, virtual and hybrid events remain effective marketing tools—and can even provide a greater ROI than in-person events do. Learning how … Continue reading How to Boost the ROI of Your Next Virtual or Hybrid Event
Laura Krajewski September 5, 2021 As a hiring manager, there’s a lot riding on your ability to have a productive interview and find the right agents and supervisors for your call center. If taken too lightly, interviews can end up being a formality that wastes time and doesn’t help you find the right person for … Continue reading Asking the Right Questions: 5 Questions to Use in Your Next Call Center Interview
