Tag Archives: must

Small Businesses Must Pivot to Succeed

Dana Salman July 16, 2020 There’s no doubt that the corona virus pandemic has been hard on small businesses. For example, a survey of 350 U.S. small businesses from different regions and industries, conducted by the Electronic Transactions Association and the Strawhecker Group, showed that 40% of business owners had temporarily or indefinitely closed operations … Continue reading Small Businesses Must Pivot to Succeed

Martech practitioners must leverage interdepartmental interactions

We participate in coalitions and teamwork to succeed, so technologists need to identify and foster interdepartmental collaborations to excel. Steve Petersen on July 6, 2020 Managing marketing technology doesn’t happen in a vacuum. As a hybrid specialty spanning both technical and business realms, practitioners interact with multiple departments other than marketing and IT during their … Continue reading Martech practitioners must leverage interdepartmental interactions

4 Qualities an Exponential Leader Must Embody

Paul Keijzer — May 8, 2020 Since I’ve written a lot on the subject of exponential leadership and exponential organizations, I often get asked about the difference between traditional leaders and exponential leaders. Well, there’s a very fine line between the two. And that line is defined by some qualities and traits that exponential leaders … Continue reading 4 Qualities an Exponential Leader Must Embody

Must Have Critical Competencies: Work from Home vs Brick & Mortar Service Representatives

Critical Competencies needed for work at home vs brick & Mortar Stores A widespread and ever-increasing trend within the contact center industry is to allow service representatives to handle customer contacts from the comfort of a home office. The growth of this virtual contact center workforce begs at least two questions: what are the key … Continue reading Must Have Critical Competencies: Work from Home vs Brick & Mortar Service Representatives

Startup Product Success: The Mantra Every Entrepreneur Must Follow

Tanya Kumari — February 25, 2020 Startups are born out of ideas but how they turn out depends largely on how well they are executed. A successful startup is the product of an innovative and path-breaking idea that was executed by experts in the niche. Startups that fail, on the other hand, are nothing but … Continue reading Startup Product Success: The Mantra Every Entrepreneur Must Follow