Tag Archives: Improvement

5 Website Improvement Ideas for a New Economy

Susan Friesen — June 15, 2020 What Small Businesses Should Focus on Now to Improve Their Website Content Over the past few months, we’ve all been focused on getting through the pandemic healthy and safe. If you’re a small business owner, you’ve also been trying to survive and thrive—whether that’s creating or updating an eCommerce … Continue reading 5 Website Improvement Ideas for a New Economy

Call Center Improvement Strategies that Work: 4 Ways to Offer Your Agents Instant Feedback and Finally Deliver on Your Customer Experience Promises

Veronica Krieg — March 9, 2020 Have you ever heard of Flashbulb memory? Flashbulb memory is our tendency, as humans, to only remember experiences where our emotions run high. The thrilling time we went skydiving. The upset we felt when we didn’t get that promotion. Or, the infuriating call we had with a red-hot customer … Continue reading Call Center Improvement Strategies that Work: 4 Ways to Offer Your Agents Instant Feedback and Finally Deliver on Your Customer Experience Promises

Embrace Change… but Not TOO Continuous Improvement

Karl Sakas — November 5, 2019 Follow @KarlSakas Don’t frustrate employees and clients with too continuous improvement at your agency. Continuous improvement helps you make your agency better—but be careful about trying to improve things too quickly. Why? You’ll frustrate your team—and your clients and prospects—because they’ll feel whipsawed as they try to keep up. … Continue reading Embrace Change… but Not TOO Continuous Improvement

For Employee Improvement That Sticks, Strive to Transform Instead of Train

Loriana Sekarski — May 22, 2019 Follow @https://twitter.com/GrowWithBONSAI — May 22, 2019 In today’s “always on” climate, leaders are overwhelmed and overworked. And it seems they’re especially unable to devote time to people-related issues within their organizations. Instead, they choose a quick fix — a temporary patch on the problem. After all, busy leaders must … Continue reading For Employee Improvement That Sticks, Strive to Transform Instead of Train