Learn the essentials of feedback loops, experimentation and agility to deliver continuous improvement in customer journey operations. Greg Kihlstrom on November 13, 2023 Creating a great customer experience is a top priority for most brands because customers value the entire journey, not just the products or services they purchase. However, delivering on this promise is … Continue reading Continuous improvement and innovation: Successful customer journey operations
Tag Archives: Improvement
Getting started with the Agile Marketing Navigator: Team Improvement
Team Improvement sessions should be conducted by and for the team. Here are the benefits. Stacey Ackerman on July 28, 2022 Team Improvement vs. Retrospective: Same meaning, different emphasis Team Improvement is a collaborative session for team members to look at continuous improvement. The goal is to find a small action item that the team … Continue reading Getting started with the Agile Marketing Navigator: Team Improvement
10 Metrics To Keep Track of Competitors for Your Business Improvement
10 Metrics To Keep Track of Competitors for Your Business Improvement Syed Balkhi / 27 Jul 2022 A key way to monitor your business is to track what your competitors are doing. Why is this? One reason is to make sure that you’re up to industry standards. When you know what other businesses in … Continue reading 10 Metrics To Keep Track of Competitors for Your Business Improvement
Why Continuous Improvement is a Vital Part of QA
Shivam Gohel April 26, 2021 Long considered to be the father of statistics-based quality control, W. Edwards Deming’s words of wisdom often form the platform for how we look at quality and, critically, why it matters. According to Deming, improvement is not a compulsory action but in order to survive companies must always strive to … Continue reading Why Continuous Improvement is a Vital Part of QA
5 Areas of Improvement for Your Website
Ashley Hill November 12, 2020 In the hundreds of websites I’ve designed and built, I’ve learned that there’s only a few common issues that warrant a redesign. Of those, the two biggest are having a poor user experience and interface, and having a site that’s slow to load. With the former, this affects what happens … Continue reading 5 Areas of Improvement for Your Website
17 Personal Improvement Rules That Will Give You a Gargantuan Advantage to Achieve Things You Value
Ramon Nuez September 9, 2020 Michael Jordan writes, “I’ve missed more than 9,000 shots in my career. I’ve lost almost 300 games. 26 times, I’ve been trusted to take the game-winning shot and missed. I’ve failed over and over and over again in my life. And that is why I succeed.” In 1978, 15-year-old Micheal … Continue reading 17 Personal Improvement Rules That Will Give You a Gargantuan Advantage to Achieve Things You Value
5 Website Improvement Ideas for a New Economy
Susan Friesen — June 15, 2020 What Small Businesses Should Focus on Now to Improve Their Website Content Over the past few months, we’ve all been focused on getting through the pandemic healthy and safe. If you’re a small business owner, you’ve also been trying to survive and thrive—whether that’s creating or updating an eCommerce … Continue reading 5 Website Improvement Ideas for a New Economy
Call Center Improvement Strategies that Work: 4 Ways to Offer Your Agents Instant Feedback and Finally Deliver on Your Customer Experience Promises
Veronica Krieg — March 9, 2020 Have you ever heard of Flashbulb memory? Flashbulb memory is our tendency, as humans, to only remember experiences where our emotions run high. The thrilling time we went skydiving. The upset we felt when we didn’t get that promotion. Or, the infuriating call we had with a red-hot customer … Continue reading Call Center Improvement Strategies that Work: 4 Ways to Offer Your Agents Instant Feedback and Finally Deliver on Your Customer Experience Promises
Embrace Change… but Not TOO Continuous Improvement
Karl Sakas — November 5, 2019 Follow @KarlSakas Don’t frustrate employees and clients with too continuous improvement at your agency. Continuous improvement helps you make your agency better—but be careful about trying to improve things too quickly. Why? You’ll frustrate your team—and your clients and prospects—because they’ll feel whipsawed as they try to keep up. … Continue reading Embrace Change… but Not TOO Continuous Improvement
Practical Process Improvement
Ellen Huxtable — August 5, 2019 Follow @abiztweet — August 5, 2019 Process improvement gets a bad rap. We have visions of a wimpy clerk with glasses, in a beige suit, holding a stopwatch and clipboard, tapping his foot and making “tisk, tisk” sounds as he frowns and shake his head in disapproval. Yet every … Continue reading Practical Process Improvement
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