Karl Sakas — September 4, 2018 Follow @KarlSakas — September 4, 2018 skeeze / Pixabay If someone can do the job but they choose not to, they’re a “Reluctant Employee.” You can avoid hiring them by asking the right interview questions. Here in Part 2, I’ll share what to do if you realize one of … Continue reading [Part 2 of 2] How to Handle a Current “Reluctant Employee”
Liz Kislik — August 17, 2018 Follow @lizkislik — August 17, 2018 Have you ever worked with someone who seemed like a heat-seeking missile when it came to power, authority, and status? Whether they’re frontline service reps or senior vice presidents, these individuals turn toward their bosses the way flowers turn toward the sun — … Continue reading How to Handle Colleagues Who Respond to the Leader and Ignore You
Sergio Arboledas — July 19, 2018 Follow @sergi_trance — July 19, 2018 Amazon have more than 3 billion products across their 11 marketplaces worldwide. Each of those products can be reviewed by customers who (usually) give an accurate overview of the product that they have purchased. The biggest barrier to sales of an Amazon seller … Continue reading How to Handle Negative Reviews on Amazon and Rank Higher
Justin Fragapane — May 2, 2018 — May 2, 2018 Every manager at some point in their career finds themselves faced with an underperforming employee. Addressing poor work performance can be difficult, uncomfortable, and even downright awkward. The good news? When it comes to dealing with this issue, some basic planning and a little bit … Continue reading How to Handle Poor Employee Performance at Work Like a Pro
Josh Slone — March 29, 2018 — March 29, 2018 We always talk about needing to send follow-ups in your cold outreach. Sending 4-6 messages in a sequence maximizes your email response. We spend a lot of time writing about sales emails that get responses. That said, we’ve not covered how to react when someone … Continue reading How to Handle an Email Response (Hint: Don’t Panic)
Miranda Marquit — December 8, 2017 — December 8, 2017 theTrueMikeBrown / Pixabay We all waste time on occasion. However, there are likely some people in your business that waste other people’s time. These time-wasting people can be frustrating. After all, do you really need to talk about their issue right this minute? And do … Continue reading How to Handle Time-Wasting People in Your Business
Nicole Blanckenberg — August 11, 2017 Follow @https://twitter.com/StoreYaCom — August 11, 2017 777546 / Pixabay Refund: one of those dreaded words eCommerce store owners don’t want to hear. But when you’re running an online store, customer disputes are, unfortunately, part of the game. And therefore have an intricate part to play in after-sale service, which … Continue reading The Right Way to Handle Refunds
Sawaram Suthar — August 7, 2017 Follow @sawarams — August 7, 2017 If you own, run, or manage a website, it must be your deepest desire – to make your website go viral. Going viral is the best thing that can happen to a website. Huge amounts of traffic come in, thereby pushing conversions; free … Continue reading How to Handle Viral Traffic on Your Website
Harry Rollason — March 1, 2017 — March 1, 2017 A common debate for brands just starting their Social Care journey, is whether customer service should be delivered from the brand’s primary Twitter handle or if a dedicated service handle should be created. This decision also differs from industry to industry. If airlines or hotels … Continue reading Should You Have a Separate Twitter Handle for Customer Care?
Stacey Danheiser — January 13, 2017 Follow @Shakemktg— January 13, 2017 “Strike the right balance between respecting your rivals and focusing on how you can beat them, and you’ll have a winning formula.” – Richard Branson It is impossible to be at the top of your game without first understanding what you are up against. … Continue reading How To Get A Handle On Your Competition
