Category Archives: Team Management

Using martech role types to build and maintain teams

Scott Brinker’s role categorization can aid team building and planning. Steve Petersen on December 11, 2020 During Discover MarTech 2020, I moderated a birds of a feather session focused on Scott Brinker’s martech role categorization. The discussion surfaced ideas for applying these categorizations.  A participant mentioned that the framework could help form and maintain martech … Continue reading Using martech role types to build and maintain teams

How to Avoid Scheduling Snafus as Holiday PTO Requests Flood in (While Still Caring for Your Team)

Ellen Christenberry November 13, 2020 For many companies, the holidays mean extra days off and hours spent with friends and family. For others, it’s the busiest time of the year. Hiring and training seasonal workers ramps up and everything is go,go,go. In fact, many contact centers see up to 10x the typical call volume during … Continue reading How to Avoid Scheduling Snafus as Holiday PTO Requests Flood in (While Still Caring for Your Team)

5 Ways to Build a Team That Drives Success

Angela Hausman, PhD November 9, 2020 Maybe you never considered that, when you build a team within your organization, that’s marketing. Far too often, businesses forget that marketing is much more than advertising. Marketing involves 4 aspects, called the marketing mix, to achieve any kind of success, especially in service businesses where your customers work … Continue reading 5 Ways to Build a Team That Drives Success

The 50 Best Team Building Activities to Foster Camaraderie and Improve Your Workplace Culture

Erika Giles October 12, 2020 Creating a positive workplace culture is important for many reasons. It can help you retain your top talent, foster a collaborative work environment, and attract A players to join your team. Plus, when your staff enjoys coming into work, they’re more engaged, healthier, and better aligned, all of which helps … Continue reading The 50 Best Team Building Activities to Foster Camaraderie and Improve Your Workplace Culture

Modern Field Service Management Requires a Digital Anchor. Here’s How to Optimize Your Distributed Teams.

Thomas Oberting September 30, 2020 As technology has advanced rapidly, consumers have come to demand more visibility into the operational processes that impact their experiences with businesses. As many as 73% of consumers identify experience as an essential factor in their purchasing decisions, yet fewer than half say they receive the experience they want. The … Continue reading Modern Field Service Management Requires a Digital Anchor. Here’s How to Optimize Your Distributed Teams.