Tag Archives: Guide

Who Owns the Renewal? – 3 Ownership Models to Guide Your Decision

by Dave Blake May 20, 2016 Follow @davecblakeMay 20, 2016 During my travels meeting with customer success leaders from around the globe, I’m frequently asked two common questions. Who should own the renewal, sales or customer success?How should I compensate my Customer Success Manager (CSMs)? I’ll cover the answers to these questions in a two-part … Continue reading Who Owns the Renewal? – 3 Ownership Models to Guide Your Decision →

To Promote or Fire? A Leader’s Guide to Managing an Intermittent Employee

by Eric Chester May 16, 2016 Follow @eric_chesterMay 16, 2016 My new high-end coffee brewer drives me absolutely insane. It brews the absolute perfect cup of java – hot nectar of the gods – about every third day. The other two result in either an average tasting cup of convenience store coffee or an evil … Continue reading To Promote or Fire? A Leader’s Guide to Managing an Intermittent Employee →

Quick Start Guide to Finding New Instagram Brand Ambassadors

by Jordan Lore May 15, 2016May 15, 2016 Instagram now has over 400 million users worldwide and growing — greatly surpassing once-dominant social networking sites like Twitter. The mobile photo sharing application has become a major part of the social media marketing landscape and is clearly here to stay. Statistics show that 75 million Instagram … Continue reading Quick Start Guide to Finding New Instagram Brand Ambassadors →