Tag Archives: great

3 Traits A Company Culture Must Have To Create Great Customer Experiences

By Christopher Brown, Published October 9, 2014   The way customers are treated by your company is a direct reflection of your company culture. If you have a culture based on fear and mistrust, customers will experience the ramifications. Have you ever felt like you were being treated like a criminal for returning a product … Continue reading 3 Traits A Company Culture Must Have To Create Great Customer Experiences

Great Content Is Embedded In Your Business DNA – Finding and Sharing It

By Lee Traupel, Published October 9, 2014 In today’s media drenched, smartphone always on world smart content is the lifeblood your business. Smart content is visual, informative, topical and written so it resonates with and engages your customers, with built in calls to action that don’t get in the way of your brand messaging. Make … Continue reading Great Content Is Embedded In Your Business DNA – Finding and Sharing It

Think Beyond Just Responsive Design for a Great Customer Experience

I mentioned earlier this year in an email trends video that responsive email design is just email design. I have spent a lot of time talking about and implementing the basics of responsive design, when I really want to discuss all the tactics required to create an awesome customer experience. After all, the only reason … Continue reading Think Beyond Just Responsive Design for a Great Customer Experience