Tag Archives: facing

The biggest challenges facing OpenAI’s Mira Murati, the newly minted most powerful woman in tech

  By AJ Hess November 18, 2023 Mira Murati, interim CEO of OpenAI just landed one of the biggest jobs in tech. Whether its a good job remains to be seen. On Friday, OpenAI announced that Sam Altman had been removed from his position as CEO and would be leaving the company’s board of directors. … Continue reading The biggest challenges facing OpenAI’s Mira Murati, the newly minted most powerful woman in tech

Facing customer backlash, Delta Air Lines CEO Ed Bastian unveils revised plan for SkyMiles changes

  By Sean Cudahy October 20, 2023 When Delta Air Lines unveiled sweeping changes to its loyalty program last month, it was an attempt, executives said, to overhaul the program in one fell swoop. In an announcement that instantly drew the ire of customers, Delta revealed in September that it would make elite status a … Continue reading Facing customer backlash, Delta Air Lines CEO Ed Bastian unveils revised plan for SkyMiles changes

As The Flow Goes: Email Senders Facing Complex Tech Sector, Apple-Google Duopoly

As The Flow Goes: Email Senders Facing Complex Tech Sector, Apple-Google Duopoly by Ray Schultz , Columnist, July 11, 2022 Email, once a direct channel between sender and recipient, is now subject to an ever-more complicated flow. And this is largely due to the mobile-duopoly battle between Apple and Google, judging by Email Flow Structure: … Continue reading As The Flow Goes: Email Senders Facing Complex Tech Sector, Apple-Google Duopoly

Public schools are facing an existential Great Resignation of teachers

By Clint Rainey   February 01, 2022 The pandemic is our collective national nightmare, but few professions have been as frontline as America’s public school teachers—essential workers, in enclosed classrooms, filling in for absent colleagues, while also supporting frazzled students. The country’s largest teachers’ union, the National Education Association (NEA), released a new poll today … Continue reading Public schools are facing an existential Great Resignation of teachers

The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?

Amy Bennet June 23, 2021 For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your exhaustive knowledge of your products or services. But doing it all in-house also comes with its challenges. The newest publication from the Ryan Strategic Advisory … Continue reading The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?