by Mike Wolfe July 25, 2016 Follow @MikeWolfeCPJuly 25, 2016 Website usability and positive user experience (UX) are essential to the success of any inbound marketing strategy. But wait, aren’t usability and UX the same thing? Not quite. If you’re unsure about the differences between website usability and user experience, here’s an analogy: Consider your … Continue reading Website Redesign: The Differences Between Usability and User Experience
by Laurie Sullivan @lauriesullivan, (July 08, 2016) Two-thirds of CMOs are now responsible for customer experience — keeping consumers happy, satisfied and connected with the brands, not just driving them to products and services, according to a report from Forrester Research released this week. Sheryl Pattek, VP, CMO executive partner at Forrester Research, said organizations … Continue reading CMOs Take Responsibility For Customer Experience
In the age of the aggregator, the brand is irrelevant. Columnist Blaise Lucey says it’s all about the customer experience and creating compelling content that’s relevant to your audience. Blaise Lucey on June 23, 2016 at 10:45 am There I was, stuck in the middle seat of an airplane. As I wrenched the seatbelt out … Continue reading Customer experience in the age of disloyalty
by Scott Meyer June 21, 2016 Follow @ScottmeyerJune 21, 2016 The ultimate goal for an eCommerce site is to make sure shoppers can complete a purchase as quickly and smoothly as possible. Nothing should interfere with the online checkout process. However, when marketing is constantly adding new vendor technologies such as social media sharing tools, … Continue reading Poor Website User Experience is Affecting Your Bottom Line
by Marina Iermolaieva June 12, 2016 Follow @MareaquaJune 12, 2016 One of the biggest issues with online business concerns is coming in touch with their consumers in a more direct way. You do not have a shop, where you can welcome them and lure them with your fancy decor, well-organised show pieces, welcoming and knowledgeable … Continue reading Top 5 Packaging Options to Help You Make Your Customer’s Product Experience More Memorable
by Imani Mixon June 5, 2016 Follow @ImaniMixonJune 5, 2016 Traditional marketing teaches companies to think of customers as a bridge between inventory and sales. In the age of hypervisibility and technology, brands are adding resources to their marketing stack that allow them to build unique experiences instead of merely monitoring customer behavior. The most … Continue reading From Feedback to Features: Your Customer-Approved eCommerce Experience
In an omnichannel world, how do you deliver the most relevant experience to consumers? Columnist L. Erik Bratt explains how to efficiently collect and act on the data that’s spread across the many channels. L. Erik Bratt on June 3, 2016 If anything typifies the ambitions of modern marketers, it’s the “O” word — … Continue reading Omnichannel on the line: 4 steps to enhance the customer experience
by Sunil Bagai May 26, 2016 Follow @ZenithtalentMay 26, 2016 Obsessing over candidates’ direct work experience instead of their potential could be sabotaging your recruitment efforts. We’ve entered an era where more professionals are changing their career paths, and where the young generation makes up the majority of the labor force. Do Millennials have much … Continue reading Strengthen Your Hiring by Recruiting for Potential, Not Direct Work Experience
by Roee Ganot May 24, 2016May 24, 2016 In your research on website design and online marketing, you will hear a lot about user engagement. Increasing your user engagement is a way to encourage customer loyalty and to get more sales and brand exposure. The higher your customer engagement, the more successful your company is … Continue reading The Difference Between User Engagement and User Experience
Instagram is giving brands a boost with data-rich features and the ability to promote visuals, among other things. Tamar Weinberg on May 24, 2016 Instagram is running some tests with small groups of users that will give the photo sharing site a boost, particularly for business users. Pun intended, folks. Elliott Murray discovered a … Continue reading Instagram building business features to enhance the brand experience
