Learn what customer experience is, why it’s important, and how you can improve it for your customers. Corey Patterson on February 22, 2022 Marketing your services is essential for building your brand image and reputation. One of the best ways to do so is by prioritizing customer experience (CX). Customer experience focuses on the relationship … Continue reading What is customer experience and why does it matter?
Plus registration for the upcoming MarTech conference is now open. And it’s free. Chris Wood on February 16, 2022 Good morning, Marketers, what can we learn about the evolution of digital experience platforms, aka DXPs? Because I report on technology news, the love of language that brought me to writing collides with the evolution of … Continue reading The evolution of digital experience
DXPs help marketers to deliver coherent, customized and compelling user experiences to more devices and platforms than ever before. Pamela Parker on February 1, 2022 A digital experience platform, also called a DXP, is software that enables the creation, management, delivery and optimization of digital experiences in a variety of channels and contexts. A … Continue reading What is a digital experience platform or DXP and is it the future of content management?
Embeddable AR ad types offered to marketers and agencies without additional apps. Chris Wood on January 19, 2022 Ericsson’s mobile ad technology business, Emodo, today announced a partnership with web-based augmented reality (WebAR) company 8th Wall to establish an end-to-end WebAR advertising solution. This solution aims at providing agencies and brands the ability to create … Continue reading New AR advertising experience from Emodo’s partnership with 8th Wall
Disconnected marketing campaigns are doomed to fail. Here are some ways to identify and address these issues. Corey Patterson on January 10, 2022 “One of the biggest challenges marketers have today is getting people into the hopper, getting them to convert and stick around as lifetime customers,” said Gene De Libero, Chief Strategy Officer and … Continue reading How to manage customer experience disconnects in your marketing campaigns
Gaurav Belani January 3, 2022 Redefining experiences is the key when you are looking to transform your business on a large scale. Revamping the experiences you offer to everyone within and outside the business environment demands higher cross-functional alignment to meet consumer requirements. These experiences are strategized by teams using visions as an anchor. You … Continue reading How to Build a Solid Experience Vision for Your Business
Dmitri Lepikhov December 28, 2021 Outsourcing is a global economic driver. With business process outsourcing estimated to hit $ 113 billion revenue in 2021 — a number close to the net worth of Bill Gates — outsourcing helps 59% of businesses of all industries and sizes facilitate organizational processes. Deloitte’s 2020 Global Outsourcing Survey further … Continue reading 4 Ways to Turn Outsourcing Into a Positive Experience
And yes, mixed and augmented reality, and even virtual reality, are part of the customer experience & digital experience moving forward. Chris Wood on December 27, 2021 Marketers will be engaging with more customers in three-dimensional virtual spaces next year. As the virtual ecosystem evolves, it won’t be limited to a single technology or walled … Continue reading 2022 Predictions: Customer Experience & Digital Experience
Dave Sutton December 15, 2021 Different experiences characterize the workplace, and these experiences are created by various workplace interactions that contribute to employee performance and productivity. In today’s world of work, employee experience is no longer limited to peer-to-peer or subordinate-to-boss interactions. It also extends to experiences created from connections with digital channels and workplace … Continue reading 7 Ways to Improve Digital Experience for Employees
Key lessons from research focused on marketer and consumer expectations around customer experience and privacy from a global CX report. Acquia on December 10, 2021 “We’re all in this together.” Last year, this statement became the universal motto of brands everywhere, as people learned to adapt to unfamiliar circumstances brought on by the global … Continue reading 3 lessons for creating a more unified customer experience
