Veronica Krieg — March 3, 2020 People are wired to process change in one of two ways: opportunity or threat. When things shift around us, we either embrace the change and run with it, or we tense up and grasp on to feelings of fear and anxiety. Take today, for example. It’s snowing here in … Continue reading How to Manage a Contact Center During an Acquisition: 5 Tips to Ease the Transition for Your Agents and Customers
Vine Dawkins — November 14, 2019 Follow @EnertiaVince Traditional IT deployments were once slow and expensive endeavors. Organizations had to buy or build their own infrastructures, install software, configure applications, and employ teams of tech experts for inevitable maintenance. The shift to software as a service, or SaaS, has eliminated the need for customary IT … Continue reading Implementing New Software? Ease Employee Concerns With These 3 Strategies
Susan Preiss — October 3, 2019 Business is booming? Great! There’s nothing we love more than a good growth story. Your revenue is skyrocketing, which usually means your customers are buying more and you’re gaining more customers. Of course, growth spurts often go hand-in-hand with growing pains. Have you also noticed more customers calling or … Continue reading How to Ease the Pain of Scaling Your Contact Center
Speed And Ease Make “Great” Online Experience by Jack Loechner , Staff Writer @mp_research, November 9, 2017 According to a new study from Cloud IQ, published by Marketing Charts, 47% of online shoppers in the US, UK and Australia deemed speed “critical” to a great online experience, with another 47% saying it’s “important.” Close behind … Continue reading Speed And Ease Make “Great” Online Experience
Liz Kislik — September 19, 2017 Follow @lizkislik — September 19, 2017 RyanMcGuire / Pixabay When departments operate in silos — say operations wants to streamline processes while sales seeks to please customers by customizing — the result can be repeated misunderstanding and extreme mistrust. Even otherwise reasonable employees can appear to be locked in … Continue reading 4 Ways to Ease the Pain of Interdepartmental Conflict
Alicia Esposito — January 27, 2017 — January 27, 2017 Whether we’re shopping for a new pair of shoes, researching a flat-screen TV we’ve been eyeing or investigating a new solution for our business, we often seek social validation. This validation can come in many forms: through our peers, analysts, authors, celebrities…even everyday people we … Continue reading Want to Build Strong Influencer Relationships? Focus On Ease and Value
Emily Bifano — January 20, 2017 — January 20, 2017 If you have not implemented HR technology with a company before, it can be a challenging and trying experience. It is not the same as training your employees on sexual harassment or OSHA rules. If you are implementing a new software to your employees, it … Continue reading 3 Ways to Implement HR Technology with Ease
by Matthew Harris March 23, 2016 Follow @AddisonWhitneyMarch 23, 2016 The question whether or not to have a presence on at least one social media platform has become an easy one for brands – without any social media existence, a brand will be left out of one of the fastest-growing and increasingly vital aspect of … Continue reading 5 Ways to Ease Social Media Branding Worries
Virginia FrancoJuly 16, 2015 Changing industries can be challenging. Changing careers even more so as you are going up against others with years in the role and/or industry. With some well-crafted career documents (your resume and LinkedIn profile) and a great network willing to help you out, the challenges need not be insurmountable. Here’s six … Continue reading Looking to Make a Career Change? 6 Steps to Ease the Way
Jake JeffriesJuly 4, 2015 With the introduction of the internet and social media the same question has been cropping up in meetings all around the world… How can we turn our website traffic and social media following into customers? One way that businesses can do this is by having a keyword on a short code. … Continue reading How to Increase Your Sales, Leads and Customer Base With Ease… [Infographic]
