Tag Archives: Ease

HR Tech to Help Ease the Sexual Harassment Reporting Process

Caleb Danziger — May 4, 2020 Sexual harassment is a prevalent issue within industries, workplaces and everyday life all over the globe. It affects all genders, but women have been the disproportionate victims of sexual harassment. Now, there is new technology coming out that could help ease the sexual harassment reporting process at work. Sexual … Continue reading HR Tech to Help Ease the Sexual Harassment Reporting Process

How to Manage a Contact Center During an Acquisition: 5 Tips to Ease the Transition for Your Agents and Customers

Veronica Krieg — March 3, 2020 People are wired to process change in one of two ways: opportunity or threat. When things shift around us, we either embrace the change and run with it, or we tense up and grasp on to feelings of fear and anxiety. Take today, for example. It’s snowing here in … Continue reading How to Manage a Contact Center During an Acquisition: 5 Tips to Ease the Transition for Your Agents and Customers

Implementing New Software? Ease Employee Concerns With These 3 Strategies

Vine Dawkins — November 14, 2019 Follow @EnertiaVince Traditional IT deployments were once slow and expensive endeavors. Organizations had to buy or build their own infrastructures, install software, configure applications, and employ teams of tech experts for inevitable maintenance. The shift to software as a service, or SaaS, has eliminated the need for customary IT … Continue reading Implementing New Software? Ease Employee Concerns With These 3 Strategies

How to Ease the Pain of Scaling Your Contact Center

Susan Preiss — October 3, 2019 Business is booming? Great! There’s nothing we love more than a good growth story. Your revenue is skyrocketing, which usually means your customers are buying more and you’re gaining more customers. Of course, growth spurts often go hand-in-hand with growing pains. Have you also noticed more customers calling or … Continue reading How to Ease the Pain of Scaling Your Contact Center

Speed And Ease Make “Great” Online Experience

Speed And Ease Make “Great” Online Experience by Jack Loechner , Staff Writer @mp_research, November 9, 2017 According to a new study from Cloud IQ, published by Marketing Charts, 47% of online shoppers in the US, UK and Australia deemed speed “critical” to a great online experience, with another 47% saying it’s “important.” Close behind … Continue reading Speed And Ease Make “Great” Online Experience

4 Ways to Ease the Pain of Interdepartmental Conflict

Liz Kislik — September 19, 2017 Follow @lizkislik — September 19, 2017 RyanMcGuire / Pixabay When departments operate in silos — say operations wants to streamline processes while sales seeks to please customers by customizing — the result can be repeated misunderstanding and extreme mistrust. Even otherwise reasonable employees can appear to be locked in … Continue reading 4 Ways to Ease the Pain of Interdepartmental Conflict

Want to Build Strong Influencer Relationships? Focus On Ease and Value

Alicia Esposito — January 27, 2017 — January 27, 2017 Whether we’re shopping for a new pair of shoes, researching a flat-screen TV we’ve been eyeing or investigating a new solution for our business, we often seek social validation. This validation can come in many forms: through our peers, analysts, authors, celebrities…even everyday people we … Continue reading Want to Build Strong Influencer Relationships? Focus On Ease and Value