Tag Archives: Client

Increase Your Client Profitability: Why Good Decisions Require the Right Time-Tracking Categories

Customer Satisfaction

Karl Sakas — June 14, 2019 Follow @KarlSakas — June 14, 2019 Fixing “profit leaks” in client delivery? Good data requires good time-tracking categories. Time tracking—even temporarily—can help you plug Client Delivery “profit leaks” at your agency. But good troubleshooting requires good data. Solution? Use my four baseline time-tracking categories—Billable, Business-Building, Professional Development, and Admin. … Continue reading Increase Your Client Profitability: Why Good Decisions Require the Right Time-Tracking Categories →

Client in-housing, competition for talent top digital agency concerns

Customer Satisfaction

Marketing Land’s first Digital Agency Survey finds the sector is weathering digital transformation well, but the growth of data-driven marketing has made it clear where they need to hire. Ginny Marvin on January 30, 2019  SAN JOSE —  Digital agencies have been on the leading edge of digital transformation for several years. They are not, … Continue reading Client in-housing, competition for talent top digital agency concerns →

Your Enterprise Client Has Just Asked for Financial Compensation. What Could You Do?

Relationship Development

Simon Cooper — January 29, 2019 — January 29, 2019 At some point during your career working for a SaaS business, you will unfortunately come across a situation where the client wants a financial compensation. The reasons for this can come from a number of places, but often come from failure in the technology that … Continue reading Your Enterprise Client Has Just Asked for Financial Compensation. What Could You Do? →

How and When to Say No to a Freelance Client (Guiltless Tips)

Freelancing

Choncé Maddox — December 28, 2018 — December 28, 2018 If you’re a freelancer and you’re considering turning down potential clients and projects, first I want to say congrats. Freelancing can seem like a rollercoaster as your workload can often fluctuate. This makes it difficult to predict the future or determine whether you’re at a … Continue reading How and When to Say No to a Freelance Client (Guiltless Tips) →

Good Client Relations Start With Good Counsel – Stop Blindly Saying ‘Yes’

Consulting Engagement

JaeMi Pennington — December 4, 2018 — December 4, 2018 geralt / Pixabay In 1909, Harry Gordon Selfridge, founder of Selfridge’s department store in London, coined the infamous phrase, “the customer is always right.” It was meant to be a message to customers that they will get good service at his stores, but it was … Continue reading Good Client Relations Start With Good Counsel – Stop Blindly Saying ‘Yes’ →

5 Lessons Learned from One Unforgettable Client Engagement

Customer Engagement

Adriana Generallo — November 6, 2018 — November 6, 2018 Dr. Alistair Cockburn is one of the original thought leaders and authors of Agile Manifesto. He travels the world consulting and speaking on the Agile methodology and has developed a community alongside his partners, Soledad Pinter and Djordje Babic, called the Heart of Agile, which … Continue reading 5 Lessons Learned from One Unforgettable Client Engagement →

Agencies must now confirm client relationships before enabling Facebook Pixel and event sets

Customer Relationship Managemnet

Aiming to be more transparent about ad targeting practices, Facebook is updating policies attached to its Pixel and event sets. Amy Gesenhues on November 1, 2018 at 11:00 am Facebook is updating its policies around who can enable its Pixel and event sets, now requiring agencies to confirm their relationship with clients before leveraging either … Continue reading Agencies must now confirm client relationships before enabling Facebook Pixel and event sets →

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