Vinod Janapala — May 30, 2020 Living in a world that has a motto of ‘change is the only constant’ things shook up with the onset of the COVID-19 pandemic and not in a great way. Businesses all across the globe took a big hit with the need to close down in order to prevent the spread of the virus. While many lost their jobs, the employees retained have started to feel anxious with all the talks of overtimes and recession cuts. Many already are dealing with salary cuts. This pandemic has given rise to the need for businesses to know the mindset of their employees making the need for an employee experience survey software essential. Employees will have a rise in their expectations with respect to the company understanding their needs and taking care of it as the employees care for the company.
The Need for Understanding Employees Experience
Post COVID-19 lock-down businesses are going to get a massive makeover and the employees are the first who will be affected directly by these changes. Incorporating a proper employee engagement platform within the company will help you understand your employees better, make you reach out better, and increase the overall productivity of the team and the company.
Adding an employee engagement software will help you to measure the dedication and commitment of each employee towards their work and collection of these reviews – both positive and negative – will help you to make the employees find the job satisfaction they are seeking. Treating employees like customers and giving importance to their experiences will lead to better work productivity. Given the current scenario and the world post the pandemic, employees need to connect with each other better for support.
Steps to be Taken to Improve the Overall Employee Experience
Formal Collection of Feedback: You should formally ask them if they want to take part in the surveys and provide feedback routinely. Formal invitation not only makes the task important but also sends out a positive message to your employees. Incorporation of AI into your life will be the best way to deal with any shortages in the post-COVID-19 world. When you are planning to incorporate an employee engagement software you need to also inform your employees of the move. With the work from home culture on the rise, connecting employees and understanding their needs have to be catered to.
Creating an Honest Work Culture: Creating a work culture where honesty will be valued does speak volumes about the company’s ideals. Collecting the good and the bad reviews will help you in restructuring your setup to suit the needs in the new world order. The growth of the company depends on not just the customers’ satisfaction and experience but also on the employee experience for a satisfied employee will perform better. Adding the employee experience survey software will help the employees to give their honest and critical feedback in a quick and efficient way.
Curating Customized Surveys/Questionnaires: Curating a questionnaire that addresses specific areas like time flexibility and leaves will help you meet the expectations better. While having HR to collect verbal data does help, adding a systemic survey to the mix will provide you with a more concrete report. The surveys can be processed with the help of AI and the analysis reports generated will help you get a better understanding of the current mentality of each employee and their future expectations.
Creating a More Transparent Work Module: Having employee experience records does help in garnering better transparency for the company and you will be able to understand the current pulse within each team. This will help you curate treats and perks so that your employees can adjust to the new work culture better. You can rely on proper employee engagement software to collect the survey data. This way you can address critical issues and aim for a transparent and efficient workforce.
The world post-pandemic will need time to find its pace and so will the inhabitants. The new normal may stick or you may find things to go back to how it was but that will not happen any time soon. Sticking to the current scenario, companies need to operate on strict guidelines and that means certain adjustments to the company culture and ideals. But it does not mean that your employees will feel the fallout in the worst way. With a proper employee experience management platform, you can make sure that your employees are not too stressed and can focus better.
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