Tag Archives: Employee

22 Employee Engagement Survey Questions and Why to Ask Them

Kellie Wong — March 20, 2020 Engaged employees are your top performers. They work hard, set a positive tone, and passionately express your brand and company values to customers. Other employees gravitate towards them. But employees who are disengaged or dissatisfied also affect your organization. According to recent research, disengaged employees cost the U.S. over … Continue reading 22 Employee Engagement Survey Questions and Why to Ask Them

3 Ways to Boost Your Contact Center’s Employee Retention Rate

Suzanna Colberg — March 5, 2020 How Competition, Equity and Recruitment Improve Employee Retention Rates in Contact Centers Low retention has become problematic not just for contact centers, but for businesses in all spaces. Even some of the more bizarrely lenient IT companies are not immune to the churn among the workforce, and with the … Continue reading 3 Ways to Boost Your Contact Center’s Employee Retention Rate

An Important Insight Into Employee Morale You Don’t Want to Miss

JoAnn Corley — March 5, 2020 One of the activities I love to do is to bring clarity to commonly used language we use in our every day work as managers, leaders, and HR professionals…and that also address critical needs for successful business success. One set of words we use frequently and that directly affect … Continue reading An Important Insight Into Employee Morale You Don’t Want to Miss

10 Employee Feedback Examples and How to Use Them

Kellie Wong — March 3, 2020 For many of us, “employee feedback” sparks memories of uncomfortable annual conversations with unapproachable managers. In today’s world, however, employee feedback has evolved into ongoing listening strategies that build trust between managers and employees. Regular employee feedback results in significantly higher engagement, with a plethora of attendant benefits. Let’s … Continue reading 10 Employee Feedback Examples and How to Use Them

5 Tips to Conquer Employee Engagement in 2020

Anjan Pathak — February 26, 2020 Most top companies have already realized that modern employees demand personalized working experience. According to Gartner, 2020 is going to be all about the ‘voice of the employee.’ This leads to organizations getting more profound insights into their employee engagement levels. Their ideas have shifted from how their committed … Continue reading 5 Tips to Conquer Employee Engagement in 2020

How to Measure the Effectiveness of Your Company’s Employee Training Programs

Victor Snyder — February 20, 2020 Employee training programs are a serious issue today. The job market is strong, and with less talent out there competing for each position, job seekers can afford to be choosey. Companies are coming to realize that their employees are their biggest assets. It’s worth investing in employee retention to … Continue reading How to Measure the Effectiveness of Your Company’s Employee Training Programs

Digital Transformation: How Technology Improves the Employee Experience

Kellie Wong — February 21, 2020 Digital transformation is all about using technology to improve our daily lives. While we hear a lot about new technology making the customer experience more streamlined and compelling, it’s also true that the employee experience is being enhanced through new technology. In fact, HR departments consider the digital transformation … Continue reading Digital Transformation: How Technology Improves the Employee Experience