Tag Archives: Employee

How to Create an Employee Recognition Program at Your Agency

Esther Cohen — December 28, 2018 — December 28, 2018 An employee recognition program can improve morale, increase productivity, and reduce attrition rates at your agency. Learn how to create one in this guide. Do your people know how much you appreciate them? Sure, you pat them on the back and drop the occasional ‘thank … Continue reading How to Create an Employee Recognition Program at Your Agency

The Pros and Cons of Employee Incentive Programs

Rick Lepsinger — December 27, 2018 Follow @onpoint_llc — December 27, 2018 089photoshootings / Pixabay Incentive programs are powerful tools to motivate and engage team members. Compensation such as stock options, pensions, and bonuses push your employees towards top performance (as does their regular salary) as well as other incentives such as free or low … Continue reading The Pros and Cons of Employee Incentive Programs

Why Management-Supported, Transparent Communication Enhances Employee Experience

Sarah Deane — November 29, 2018 Follow @effectUX — November 29, 2018 rawpixel / Pixabay With current U.S. unemployment numbers as low as 1969 rates––3.7%, according to September 2018 data from the Bureau of Labor Statistics––it’s a timely opportunity to evaluate the importance of good management in staff retention. Good management plays an integral role … Continue reading Why Management-Supported, Transparent Communication Enhances Employee Experience

How to Avoid the Biggest Employee Retention Errors

Rick Goodman — November 16, 2018 Follow @DrRickGoodman — November 16, 2018 StartupStockPhotos / Pixabay The most important investment leaders can make is the investment in their team members. Invest wisely and you’ll reap some major dividends, including a coherent, energized, and productive team. Invest poorly, however, and you could have some problems on your … Continue reading How to Avoid the Biggest Employee Retention Errors

Five Powerful Employee Feedback Tips for Customer Experience Leaders

Thomas Ewen — November 15, 2018 — November 15, 2018   geralt / Pixabay Companies often focus solely on customer experience, forgetting the actual driver for an excellent customer journey – their employees. According to the 2016 CXEvolution study by MaritzCX, “customer-centric companies are three times more successful at driving significant financial improvement and customer … Continue reading Five Powerful Employee Feedback Tips for Customer Experience Leaders