Why Employees Love Feedback But Hate Reviews




  • — August 16, 2017

    Why Employees Love Feedback But Hate Reviews

    Tumisu / Pixabay

    There’s no denying that employees want feedback. And, as millennials continue to enter the workforce, the want and need for feedback is only going to grow as they take over 75% of the global workforce. But, even with knowing that, this is an important aspect of employee engagement and development, you may be surprised to find out that although employee feedback is craved, reviews are not.

    Wait, that can’t be right…can it?

    It can! Even if employees are reaching for feedback, it doesn’t mean they are getting it in an effective and informative way. Only 55% of respondents in a 2013 study stated their performance development processes had a positive impact on their organizations. So, what’s the solution? How do you provide feedback while also ensuring it is actually helping the employees who want it?

    We’ve got just the solution! Here’s what you need to do to create valuable reviews.

    Make It Real-Time Feedback

    This has its obvious perks. If a mistake is made or a quick change in plans happen, providing this real-time feedback ensures the fixes happen quickly and efficiently without disrupting the future of the workflow. In fact, if engaged employees are what you want, 43% of highly engaged employees receive feedback at least twice a week.

    Plus, if you have praise to give, why not give it right away? Employees want to know they did well while the moment is still fresh, not six months from now. Them knowing about a job well-done means they will work harder and be more productive to keep that praise up. A win-win for both of you!

    Providing this in a real-time almost continuous setting also makes it more natural and conversational. This means employees may be more open with any concerns, and it gives you as a manager the opportunity to engage with employees and talk through any specifics or goals you feel need to be acknowledged. That’s a little hard to accomplish if you only see the employee a few times a year.

    Constructive Yet Supportive

    Instead of coming off as scaling or rating employees, go into giving employee feedback as a mentor. When in charge of employees, you are a leader meant to show them how they can improve. This is important to remember when giving feedback. Now, don’t get us wrong, employees want criticism as well.

    Actually, 57% prefer corrective feedback over praise, so there’s no need to sugar-coat things. However, it still matters in how you present the information. Show that you support them and give them details on what they did wrong and ways they can possibly improve so that they don’t repeat the mistake in the future.

    Align Goals And Objectives

    When providing employee feedback that is meant to be valued and informative, you have to be specific and focus on actual objectives or goals. How is this employee doing in working towards reaching that goal? Are they showing improvements or not? Answering these questions and letting them know your thoughts on their progress will not only reinforce that mentoring aspect but also provide a baseline employees can work towards to accomplish those goals.

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