The tool seeks to drive cross-functional collaboration by collecting and analyzing customer-facing employee feedback. Jennifer Cannon on January 8, 2020 Customers — especially end-users — tend to be straightforward with store and customer service staff as well as regular vendor contacts, particularly when it comes to product feedback. That feedback doesn’t always reach the product … Continue reading Collaboration solution from Qualtrics puts customer service employees at the center of customer experience
Saajan Sharma — December 26, 2019 Follow @saajansharma3 Employers, managers and HRs, aren’t all of you quite aware of the fact that all your employees do waste time intentionally & unintentionally? Certainly, you do. 60% of the time or less at work is spent productively.Imagine the impact it has on your business productivity. Nevertheless, instead … Continue reading These Tips to Make Employees Waste Less Time Can Increase Productivity By 3x
Todd Kunsman — December 17, 2019 Follow @OhSoFreshMusic As a stakeholder or leader in your company’s brand, you’ve likely experienced some level of stress about handing off part of your brand management to your employees. It’s easy to see why giving employees access to your brand on social would be scary – you never know … Continue reading Why Activating Employees On Social Media Isn’t As Scary As You Think
Jessica Thiefels — November 20, 2019 Now is the best time of year to get together as a company and celebrate the season of joy. As an HR professional, you’re likely in charge of the holiday festivities and your most important task is getting employees excited about the events you’ve planned. Not only are these … Continue reading How to Get Employees Excited for Your Holiday Events
Jody Ordioni — November 19, 2019 Follow @https://twitter.com/Brandemix Most of the employers measure employee engagement levels using traditional surveys in a hope to use the analysis of these surveys in improving employee productivity and reducing employee turnover. However, these surveys are not always reliable as they fail to tell anything of utmost importance about the … Continue reading Are Traditional Employee Engagement Surveys Worth? How to Make Employees Fill the Survey Forms?
Liz Kislik — November 15, 2019 Follow @lizkislik About a month ago, I was interviewed by Jim Karrh, the consultant, coach, and discerning host of the podcast Manage Your Message. Jim recognizes that the way leaders manage their messaging makes a significant difference in their productivity and success. He’s a thoughtful interviewer, and we had … Continue reading This is How to Help Employees Commit to Change Initiatives
Mikel Bruce — November 12, 2019 Follow @TinyFrogTech Telecommuting is on the rise. After all, there are huge benefits to both employees and employers for remote work. Employees get to skip the rush-hour commute to the office and often enjoy more peace of mind. Employers, on the other hand, enjoy less overhead in office space … Continue reading 5 Creative Ways to Engage Remote Employees
Tim Bowden — November 6, 2019 I recently finished listening to the audiobook version of David Epstein’s Range, his 2019 counter punch to the drive for specialization, often represented by the 10,000 hour rule, as the best path for achieving future success. In his book, Epstein pushes back against the idea that deeper and deeper … Continue reading Are Your Employees Ready For the “Superjobs” of the Future?
Darleen DeRosa — October 30, 2019 Follow @onpoint_llc Identifying and developing high-potential employees is an important part of an organization’s talent strategy. These employees represent the future leaders and innovators companies need to thrive in a disruptive and competitive business environment. Unfortunately, the characteristics of high-potential employees also make them difficult to retain. Their desire … Continue reading How to Retain Your High-Potential Employees
Paul Keijzer — October 14, 2019 Follow @Paul_Keijzer RoyalAnwar / Pixabay Practically every leader I have ever coached or consulted to has told me about having at least one difficult employee who seems to continually challenge their authority. This is perhaps one of the most testing aspects of management. Employees who undermine your authority sabotage … Continue reading How to Manage Employees Who Undermine Your Authority