Gleb Tsipursky June 28, 2021 What do employees want in returning to the office after the pandemic? It’s easy to assume we know what they want. Our assumption is that they want what we would want in their circumstances. In other words, we place ourselves in other people’s shoes. Unfortunately, that assumption falls into a … Continue reading What Do Employees Want When They Return to the Office?
Nick Brown June 17, 2021 Let’s face it, the last year or so has been about the weirdest one any of us can remember, not to mention the most uncertain. We’ve all been stuck at home carrying out jobs that we would normally do in the office, and with the pandemic forcing businesses to completely … Continue reading How to Run a Successful Phishing Email Test for Your Employees
Karl Sakas June 5, 2021 Can agency employees handle multiple roles at once? Sometimes… As your agency grows, you and your employees tend to become increasingly specialized. For instance, a designer might stop doing project management on top of their design work. Instead of handling account management and client strategy, you’ll handle just one of … Continue reading Multiple Roles: Can Agency Employees Successfully Do More Than One Job at Once?
Lovepreet Dhaliwal June 1, 2021 Even though 87 percent of millennials believe learning and development in the workplace are significant, only 29 percent are satisfied with the career advancement opportunities available within their workplace. However, employee training is becoming increasingly important, and companies are recognizing its worth. As a result, the total spending on employee … Continue reading How to Make Employees Adapt to Learning at Work
Clair Kim May 31, 2021 With the rise of Millennial and Gen Z employees in the workforce, leaders who are used to working with older Millennials and Generation X are discovering that much of their usual management style is irrelevant when it comes to managing and communicating with the younger generations. The gap that so … Continue reading Leading Millennial + Gen Z Employees? Here Are Top Mistakes That Leaders Make When Working With Them.
Alijah Landing May 12, 2021 There’s a lot of pressure on you as a manager to foster positive relationships with your agents, build those bonds, and keep your team happy. Half of your agents quit their jobs at some point in life because of a bad manager. Not only that, managers control 70% of the … Continue reading 16 Questions to Ask Your Agents if You Want to Retain Call Center Employees
Julie Winkle Giulioni May 10, 2021 Photo by Sigmund on Unsplash Over the past decade, there’s been increased pressure for organizations to offer greater flexibility regarding when and where work gets done. The COVID-19 pandemic poured rocket fuel on the grand social experiment called ‘work from home’ (WFH.) Nearly every organization now has experience with … Continue reading Work from Where? 3 Leadership Practices that Support Employees Working From Home, Work, or Somewhere in Between
Lovepreet Dhaliwal April 29, 2021 Regardless of what others might say, there is nothing more valuable we have than ourselves. It is comforting knowing we can rely on others, but in times of crisis, we can rely only on ourselves with certainty. We have realized through the COVID-19 pandemic that the most unpredictable events don’t … Continue reading How Can HR Help Employees Invest in Themselves?
Veronica Krieg April 21, 2021 For the first time ever last year, employee engagement rose at the same time well-being dropped. (Say it with me: unprecedented.) In a typical year, the more engaged your employees are, the happier they are and the more overall well-being trends up. But in a year like no other, a … Continue reading 4 Tips to Retain Top Employees in a World Where Burnout Consumes Us
Angela Hausman, PhD April 8, 2021 Unions certainly have their place in our society. We have unions to thank for such as the five-day workweek, overtime pay, safe working conditions, and many other rights we take for granted as workers today. Unions were needed because employers abused their workers by creating unsafe working conditions and … Continue reading Fair Treatment of Employees: Efforts to Unionize Amazon Warehouses