Ross Sibbald — July 8, 2019 Follow @https://www.twitter.com/rosssibbald — July 8, 2019 Today’s customer has more choices available to them than ever before. At the same time, technology has made it easier to switch between those choices. For example, switching banks or insurers can be done in a matter of minutes, with just a few … Continue reading Want to Earn and Build Customer Trust? Email is the Most Powerful Tool Businesses Have
Suresh Sambandam — July 3, 2019 — July 3, 2019 When you’re intently focused on improving in-house processes, there’s a fair chance that you could lose sight of what’s happening in the industry at large. It’s certainly not enough to merely refer to a BPM guide once and assume that’s all there is to know … Continue reading 3 BPM Trends You’ll Want To Keep Up With
Ed Muzio — June 13, 2019 Follow @edmuzio — June 13, 2019 Boiled down to its essence, management is a system of managers operating in concert, constantly adjusting resources based on new information coming in to keep the business on target. It involves coordinating complex efforts, enabling group work, and constantly asking the question, “What’s … Continue reading Want a Fast, Flexible, and Focused Management Team? Teach Them to Iterate
What Newbies Want: First-Time Buyers Are Swayed By Price, Study Shows by Ray Schultz , Columnist, June 5, 2019 The talk about serving people at all touchpoints may be overstated — at least when it comes to first-time customers. The main marketing factor that prompts shoppers to buy from a retailer they have never purchased from before … Continue reading What Newbies Want: First-Time Buyers Are Swayed By Price, Study Shows
Randy Milanovic — May 23, 2019 Follow @kayak360 — May 23, 2019 I had a chance to speak with a group of my peers recently. Rather than talk with them about the latest search engine optimization trends or lead generation tactics, I asked them a very simple question: were they vendors to their clients, or … Continue reading Vendor or Partner: Which Do You Want to Have (or Be)?
Build your reputation, showcase your expert knowledge, and establish yourself as an industry thought-leader! Scott Brinker on May 14, 2019 at 12:59 pm When you face marketing operations and technology challenges, you find new ways to grow your problem-solving skills and learn something in the process. So do we. That’s why we’re building the next … Continue reading Want to speak at MarTech? Don’t miss out.
Facebook has yet to deliver a “clearing-house solution” for advertisers, but marketers are ready for more transparency and measurement capabilities. Amy Gesenhues on May 8, 2019 Facebook has spent well over a year addressing user safety and data security concerns. Since 2017 it has more than doubled its security team, announced new content review policies, … Continue reading A transparency tool for Facebook advertisers is what marketers want most
By understanding binge purchasing, you can uncover a new metric to measure and predict CLV – and choose which customers to focus on and when. Eric Bradlow on May 3, 2019 We’ve all heard of the term the “hot hand” in the context of sports. Basketball players go from missing every shot, to scoring in … Continue reading Why you want ‘clumpy’ binge-buying customers
Kimberly Zhang — April 29, 2019 — April 29, 2019 This month, millions of Generation Zers will graduate college. As some of the first members of their generation — the youngest of whom were born in 1996 — to enter the workforce, they’ll give employers a crash course in what digital natives want in a … Continue reading Get Ready for Gen Z: 4 Benefits They Want Most
Matt Pierce — April 22, 2019 Follow @piercemr — April 22, 2019 When it comes to creating video content viewers want to engage with, marketers have always been a cut above the rest when it comes to capturing their audience’s attention. Let’s face it, a lot of training and instructional videos are not as effective … Continue reading Want Better Training Videos? Try Thinking Like a Marketer