Gleb Tsipursky June 28, 2021 What do employees want in returning to the office after the pandemic? It’s easy to assume we know what they want. Our assumption is that they want what we would want in their circumstances. In other words, we place ourselves in other people’s shoes. Unfortunately, that assumption falls into a … Continue reading What Do Employees Want When They Return to the Office?
Brian Basilico June 18, 2021 Let me start off by asking you a question. Do you want to improve your business? Well if you do, I’m going to ask you to start thinking differently about know, like, and trust. Now, know, like and trust has been around for years. It’s been attributed to people like … Continue reading Want to Improve Your Business? Here Is My Know-Like-Trust System!
Steve DiGioia June 10, 2021 I once worked for a boss who led through intimidation. Whenever there was an issue to be resolved or a problem that’s taking longer than expected to figure out, he would say “Send (name) an email and “CC” me”. He thought that, just because the boss was copied on the … Continue reading Good Leaders Never Want To Be On the Email Chain
Wendy Marx June 9, 2021 Are you an expert in your industry? Do you see trends no one else does? Do you have insights you want to share? Would you like to stand out and get noticed for your expertise and insights? Then you need to develop a thought leadership strategy. A thought leadership strategy … Continue reading Thought Leadership Strategy: A Key ingredient for Professionals Who Want More Success
Personalization Squared: Consumers Want Both Benefits And Data Security by Ray Schultz , June 4, 2021 Consumers and brands are of two different minds when it comes to personalization. While 75% of business leaders say personalization is “table stakes” for digital , only 52% of consumers say their satisfaction improves as brands become more personalized, according … Continue reading Personalization Squared: Consumers Want Both Benefits And Data Security
Nura Eston June 3, 2021 Of all the changes we’ve seen as a result of COVID-19, one of the biggest—and most lasting—might just be in how we shop. In fact, with transactions totalling $ 4.6 trillion USD, eCommerce saw nearly 20% YoY growth worldwide in 2020. The pandemic has shown us all that eCommerce … Continue reading Want to Boost Your Online Sales? These eCommerce Trends Can Help
Alijah Landing May 12, 2021 There’s a lot of pressure on you as a manager to foster positive relationships with your agents, build those bonds, and keep your team happy. Half of your agents quit their jobs at some point in life because of a bad manager. Not only that, managers control 70% of the … Continue reading 16 Questions to Ask Your Agents if You Want to Retain Call Center Employees
Brian Basilico April 5, 2021 It’s been about a year since this pandemic hit the United States. It’s been a wild ride. I think all of us are missing hugs, and meetings, and networking, and in-person human interaction of all kinds. In order to get back to a little bit of what I consider to … Continue reading If You Want To Grow Your Business, Network Better
Arik Hanson March 25, 2021 Since last spring/summer when this pandemic began to take hold, we’ve all been talking about how its changed work forever and how the “new normal” will most like be a version of what most are calling a “hybrid model.” We started to see that come to life, officially, last week … Continue reading Will the New Hybrid Work Model Be Everything We Want It to Be?
Garry West March 23, 2021 Writing blogs can wear you down. Even the most adept wordsmith can find themselves bereft of ideas when writing about the same product for the umpteenth time. Is it just a dream, you wonder, that your words will make customers yearn for your next offering, delight in your product and … Continue reading How to Write Blogs Your Customers Want to Read