Tag Archives: These

Are You Making These 5 Customer Retention Mistakes? Pardon Your Poor ROI!

By Heba Hosny March 21st, 2017 “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffet In plain English, customer retention means getting your customers hooked on your products/services that they feel compelled to use them often. In other words, … Continue reading Are You Making These 5 Customer Retention Mistakes? Pardon Your Poor ROI!

Performance Reviews: Are You Making These Mistakes?

Kaitlyn Hammond — March 17, 2017 — March 17, 2017 Yearly reviews are commonplace in many organizations, but they are often dreaded by both the reviewers and the employees being reviewed. Managers feel uncomfortable giving out negative feedback, while those reporting to them stress while anticipating the feedback. The main problem of annual reviews, aside … Continue reading Performance Reviews: Are You Making These Mistakes?

Watch Out For These 4 Common Product Management Mistakes

AJ Agrawal — March 16, 2017 Follow @ajalumnify— March 16, 2017 You may find a potential employee who is impassion about your product, experienced in managing teams and marketing initiatives, and a great culture fit. All of these attributes, although impressive, do not make a good product manager. Product managers are often lauded as an … Continue reading Watch Out For These 4 Common Product Management Mistakes

Want to Improve Your Social Media Marketing? Ask These 5 Questions

Annaliese Henwood — March 16, 2017 Follow @MktgInnovator— March 16, 2017 The headline of this article asks whether you want to improve your social media marketing. It was a trick question. You should always want to improve on your social activity. There is always more you can do and learn no matter how long you’ve … Continue reading Want to Improve Your Social Media Marketing? Ask These 5 Questions

How to Improve the Caller Experience With These 3 Key Tips

Gina Botti — March 2, 2017 — March 2, 2017 Consumers expect a seamless experience when engaging with brands throughout the customer journey. This is especially true when consumers take their online experience offline by calling. From acquisition to retention, marketers must create a holistic and efficient experience for their prospects and customers. Otherwise, they … Continue reading How to Improve the Caller Experience With These 3 Key Tips