Mia Jacobs — February 4, 2020 Customer success and account management share common goals: Building customer loyalty and driving growth. Still, considering customer success vs account management reveals some insight into the contributions of both roles. One way of looking at it is that Account Managers operate reactively often within a sales environment and with … Continue reading Customer Success vs Account Management: Understanding What Each Team Does
Steven Deneir — February 1, 2020 Tuesday morning. 5AM. Alarm clock goes off. Some clouds in the sky. Driving my son to the swimming pool so he can start his training at 5:45 sharp. Continuing the drive towards a client to facilitate a training. 6:45 Traffic jam. Drizzle. 7:45 arrived. 9:00 Training to be started. … Continue reading Go Fish! A Philosophy For Being an Outstanding Team Member
Klaas Geller — January 27, 2020 Team activities can be a costly venture but a worthwhile one? A lot of business owners say yes. For more than one reason. Let us start with the obvious: They build teamwork and help maintain a healthy work atmosphere. Each team goes through four major phases. (Five, if you … Continue reading Why Team Activities Can Boost the Performance of Your Company
Karl Sakas — January 23, 2020 Feeling the need to create urgency so that employees meet deadlines? See 20+ root causes to explain why this happens at agencies. Spoiler: You may be part of the problem. Frustrated that her employees were taking forever to complete work, an agency owner asked, “How can I create a … Continue reading Need to Create Urgency For Your Team to Meet Deadlines?
Mia Jacobs — January 23, 2020 The success of an enterprise depends more than ever on the Customer Success (CS) team. A CS team’s primary purpose is to build, maintain, and optimize lasting customer relationships by helping them fulfill and even exceed their own business goals. The stronger that connection is, the more likely your … Continue reading Understanding the Customer Success Team Structure
Daria Bagina — January 19, 2020 The Scrum Guide is quite clear on one important thing: for one product there is only one Product Owner and only one Product Backlog: “[The Product Backlog] is the single source of requirements for any changes to be made to the product.” “The Product Owner is the sole person … Continue reading Same Product = Same Team: Myth or Fact?
Daria Bagina — January 17, 2020 The Scrum Guide is quite clear on one important thing: for one product there is only one Product Owner and only one Product Backlog: “[The Product Backlog] is the single source of requirements for any changes to be made to the product.” “The Product Owner is the sole person … Continue reading Same Product = Same Team: Myth of Fact?
Stefan Wolpers — January 14, 2020 TL; DR: Product Mindset and Ownership in Scrum Teams There is one product, one Product Owner, one Product Backlog — a simple rule. How is that supposed to scale, you might ask, isn’t that approach turning the Product Owner into the Scrum team’s bottleneck, impeding value creation rather than … Continue reading Product Mindset: Encouraging Ownership in a Scrum Team
Peter Daisyme — January 8, 2020 Social marketing has become one of the most effective and frustrating channels for marketers and growth people. There are almost infinite people, communities, and content across all of the platforms. This leads to the potential for high-level and mass targeting. On the other hand, though, the vastness itself, makes … Continue reading 4 Reasons Your Team May Be Overwhelmed by Social Marketing
Chris Belknap — January 10, 2020 The Scrum Guide provides no reference or guidance on how to get started with Scrum. That’s because Scrum is a lightweight, minimal framework to encourage self-organization. I have heard it stated that Scrum is intentionally incomplete. There are no special Sprints in Scrum, such as Sprint Zeros, either, which … Continue reading Getting a New Scrum Team Started (Part 1 of 2)
