Jeanne Hardy — March 20, 2020 In the early stages of business, CEOs and founders are involved in almost all aspects of a business, from creating budgets to picking out furniture for the office. As the team grows and day-to-day responsibilities are passed off to new employees, the CEO often stays very involved in most … Continue reading Leadership at Scale: Why Trust is a Key Ingredient in a Winning Scale-Up Team
Vartika Kashyap — March 16, 2020 Hiring and retaining an exceptional team has always been a major challenge for companies. And the increasing popularity of remote work and distributed teams only makes things even more challenging. But that’s the kind of challenge businesses are willing to take these days, considering all the benefits they will … Continue reading How to Successfully Manage and Grow a Remote Marketing Team
Laura Krajewski — March 15, 2020 Stop me if you’ve heard this story before: You start your job as a new customer service agent at your company. You go through training, get coached to use the company software, and learn to de-escalate situations with angry customers. You learn the products, services, and you know how … Continue reading The Anatomy of a Successful Call Center: A How-To Guide for Managing a Call Center Team Full of Stellar Agents
Chris Hicken — March 14, 2020 Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They are kind, optimistic, helpful, and they take really good care of customers. Want to have a beer with someone after work? Definitely invite someone from CS. Success leaders usually manage more revenue … Continue reading The Path to Becoming the Most Important Member of the Executive Team
Peter Stewart — March 10, 2020 I could tell Linda* was upset when I began our coaching session. She had been having challenges with an employee who she had worked with successfully for a long time, but these were not run-of-the-mill problems for Linda. As a senior HR Executive, Linda had years of experience handling … Continue reading 6 Signs You’re Too Close to Your Team
Vartika Kashyap — March 10, 2020 Have you ever been stuck with a flat tire on your trip? Everyone would have experienced this some time. You’re stranded in the middle of nowhere. You’ve got the spare tire and jack somewhere in the car but you never have bothered to learn to do it. Then you … Continue reading Set Up Your Knowledge Base Collaboratively With Your Team
Rohit Viswanathan — March 10, 2020 Your customer service team plays a vital role in keeping clients happy and enabling business growth. From dealing with varying degrees of customer emotions to putting the required effort into solving problems as quickly as possible, it can be a very demanding job. If employees need to perform at … Continue reading How to Create the Ideal Shift Schedule for your Customer Service Team
Noa Eshed — February 28, 2020 If there’s one thing we at Bold Digital Architects understand very well, it’s that talent isn’t hindered by borders. In this day and age, where the entire world is at your fingertips and most of what we do happens online anyway, it would be a shameful waste of opportunity … Continue reading Top 5 Tools for Remote Team Collaboration
Duncan Maddox — February 26, 2020 One the questions I get asked during almost every Scrum Master training course is “How do I get the team to engage in the Sprint Retrospectives?”. Quite often the feeling within Scrum Teams is that once nothing is broken and the team is meeting their forecasts, there’s “nothing to … Continue reading My Team has Nothing to Say in our Retrospective!
Nick Mehta — February 26, 2020 The Hare, mad at the Tortoise for beating her in a (now world-famous) foot race, said to the Tortoise, “Let’s have a rematch.” The Tortoise thought to herself, “Slow and steady wins the race!” and agreed. “Where’s the finish line?” she asked. The Hare replied, “I’ll race you home,” … Continue reading The 5 Most Common Pitfalls in Launching a CSM Team
