Rohit Viswanathan — March 10, 2020 Your customer service team plays a vital role in keeping clients happy and enabling business growth. From dealing with varying degrees of customer emotions to putting the required effort into solving problems as quickly as possible, it can be a very demanding job. If employees need to perform at … Continue reading How to Create the Ideal Shift Schedule for your Customer Service Team
Noa Eshed — February 28, 2020 If there’s one thing we at Bold Digital Architects understand very well, it’s that talent isn’t hindered by borders. In this day and age, where the entire world is at your fingertips and most of what we do happens online anyway, it would be a shameful waste of opportunity … Continue reading Top 5 Tools for Remote Team Collaboration
Duncan Maddox — February 26, 2020 One the questions I get asked during almost every Scrum Master training course is “How do I get the team to engage in the Sprint Retrospectives?”. Quite often the feeling within Scrum Teams is that once nothing is broken and the team is meeting their forecasts, there’s “nothing to … Continue reading My Team has Nothing to Say in our Retrospective!
Nick Mehta — February 26, 2020 The Hare, mad at the Tortoise for beating her in a (now world-famous) foot race, said to the Tortoise, “Let’s have a rematch.” The Tortoise thought to herself, “Slow and steady wins the race!” and agreed. “Where’s the finish line?” she asked. The Hare replied, “I’ll race you home,” … Continue reading The 5 Most Common Pitfalls in Launching a CSM Team
Laura Krajewski — February 24, 2020 Between meetings with other managers and department heads, you barely have time to answer all the mentions on Slack. Your agents ping you constantly asking for advice. You’ve got a running to-do list with KPIs to track and updates to make to training materials. And, you have a meeting … Continue reading Building Your Own Professional Development into your Call Center Strategy: The Top 5 Call Center Manager Skills to Help your Team (and You) Thrive
Rick Goodman — February 6, 2020 Wouldn’t it be great if your team members were willing and able to lead? It’s by no means a far-fetched idea. You can have a team of employees who are all willing to show initiative and to make bold decisions. It’s simply a matter of creating the right organizational … Continue reading Encourage Your Team Members to Develop Effective Leadership Skills
Mia Jacobs — February 4, 2020 Customer success and account management share common goals: Building customer loyalty and driving growth. Still, considering customer success vs account management reveals some insight into the contributions of both roles. One way of looking at it is that Account Managers operate reactively often within a sales environment and with … Continue reading Customer Success vs Account Management: Understanding What Each Team Does
Steven Deneir — February 1, 2020 Tuesday morning. 5AM. Alarm clock goes off. Some clouds in the sky. Driving my son to the swimming pool so he can start his training at 5:45 sharp. Continuing the drive towards a client to facilitate a training. 6:45 Traffic jam. Drizzle. 7:45 arrived. 9:00 Training to be started. … Continue reading Go Fish! A Philosophy For Being an Outstanding Team Member
Klaas Geller — January 27, 2020 Team activities can be a costly venture but a worthwhile one? A lot of business owners say yes. For more than one reason. Let us start with the obvious: They build teamwork and help maintain a healthy work atmosphere. Each team goes through four major phases. (Five, if you … Continue reading Why Team Activities Can Boost the Performance of Your Company
Karl Sakas — January 23, 2020 Feeling the need to create urgency so that employees meet deadlines? See 20+ root causes to explain why this happens at agencies. Spoiler: You may be part of the problem. Frustrated that her employees were taking forever to complete work, an agency owner asked, “How can I create a … Continue reading Need to Create Urgency For Your Team to Meet Deadlines?
