Product quality was the leading factor, but great customer service barely registered as a loyalty driver. Greg Sterling on September 19, 2018 The conventional wisdom is that brand loyalty is dead. Not so, says a new consumer survey from Yotpo. But some of the findings are surprising in the context of current thinking. Just … Continue reading Survey surprise: 90% of consumers report being brand-loyal
John Nemo — December 8, 2017 Follow @JohnNemoPR — December 8, 2017 It’s not what you think. In fact, it’s likely the last thing you’d think of when it comes to seeing one of your status updates “go viral” on LinkedIn. Perhaps that’s why this approach works so well. But, before I get to what … Continue reading How To Go Viral on LinkedIn (The Answer Will Surprise You)
Ryan Scott — November 7, 2017 Follow @causecast — November 7, 2017 Tumisu / Pixabay America’s Charities – a leader for more than 35 years in employee giving – regularly issues data-driven reports that identify trends in corporate giving and volunteering. Over the years, this “Snapshot” series has become a critical bellwether in employee-led corporate … Continue reading One of the Top Reasons Your Employees Aren’t Volunteering Will Surprise You
Kristen Dunleavy — October 23, 2017 Follow @KristenWritesIt — October 23, 2017 It’s likely that most people don’t delve into their inboxes expecting to be delighted by what they find there. So, if you can figure out how to that, you on your way to creating loyal customers who look forward to your messages (what … Continue reading 6 Ways to Surprise and Delight Your Customers with Email Marketing
Brian Basilico — August 11, 2017 Follow @bbasilico — August 11, 2017 FirmBee / Pixabay What Business Are Your REALLY In? Can I ask you a question? Do you really know what business you’re in? What do you do for people? If you’re a contractor, you build houses, you replace furnaces or water heaters, or … Continue reading What Business Are You Really In? This May Surprise You?
Joseph Riddle — May 17, 2017 Follow @josephriddle13— May 17, 2017 It was a staple of the cartoons from my childhood: Seated on a river bank, an eager fishing enthusiast casts a line into the water and begins reeling in the line, imagining trout for dinner. Cue the laugh track — what breaks the surface … Continue reading Fishing for Data Freedom, Landing an Unwelcome Surprise
Caitlin Johnson — April 26, 2017 — April 26, 2017 Scarcity marketing and creating a sense urgency really do increase conversions in all types of businesses and niches. Here’s 9 stats about urgency and scarcity for proof: 1. When items are scarce, they’re often perceived as more valuable. Way back in 1975, researchers Worchel, Lee, … Continue reading 8 Stats About Urgency and Scarcity That’ll Surprise You
The biggest problem was missing or incorrect NAP data. Greg Sterling on April 14, 2017 While most consumer survey data argue that poor mobile site experiences mean lost business, Vistaprint Digital discovered something different. The company’s recent online consumer survey found that a bad mobile site experience was less of an issue than missing … Continue reading Survey surprise: Consumers very forgiving of non-mobile-friendly websites
by Katherine Buchholz June 2, 2016June 2, 2016 Whether or not you use social media yourself or for your business, every marketer is at least aware of its existence. How could you not be when a third of the world’s population are actively using it? High-performing marketers already understand social media’s importance to their brand … Continue reading 10 Social Media Marketing Stats Guaranteed to Surprise You
by Lee Frederiksen February 26, 2016 Follow @hingemarketingFebruary 26, 2016 Is Asking for Referrals Right for You? For professional services firms that are trying to increase business, referrals are the go-to source. In fact, our 2015 Marketing Priorities Study discovered that 62 percent of firms cite generating referrals as their highest marketing priority. So how … Continue reading Should You Be Asking For Referrals? The Answer May Surprise You
