Patrick Hogan — July 13, 2017 Follow @growtenfold — July 13, 2017 Free-Photos / Pixabay It goes without saying that any business wanting to stay competitive must maximize its technological capabilities. They must do this cost-effectively and, quite often, with minimal direct information technology (IT) experience. Unlike their larger counterparts, maintaining a full-time IT department … Continue reading IT Consulting Support is Essential For Your Business
Wendy Marx — June 5, 2017 Follow @wendymarx— June 5, 2017 How does your professional bio back up your thought leadership strategy? Is it like a silent wingman that leaves you hanging? Or is it a reliable friend that boldly sings your praises to others? You need a bio that supports your business goals, and … Continue reading How to Craft a Killer Bio That Will Support Your Thought Leadership Strategy
Are you investing in TV advertising? Columnist Justin Fried explains how search and social can work in together to help capture consumers activated by your television ads. Justin Freid on May 19, 2017 Brands still invest a significant amount of advertising in TV. According to eMarketer, TV spending will be over $72 billion in … Continue reading Using search and social to support TV advertising
Pankaj Narang — May 3, 2017 — May 3, 2017 Every small business owner out there knows that communication is the key to managing their customer support. In today’s highly-competitive world, brands need to push the envelope to win over their customers. To retain a happy customer base, they need to provide an unparalleled customer … Continue reading 8 Modern Customer Support Tools For Small Businesses
Joei Chan — April 24, 2017 Follow @joeei— April 24, 2017 When I’m not happy with a brand, I don’t hesitate to complain on social media, and when I don’t get a response, I don’t hesitate to switch to their competitor. Sounds a bit extreme? Unfortunately, I’m not the only crazy one. Companies who ignore … Continue reading 3 Keys to a Killer Social Media Customer Support Strategy
Julie Huntley — April 24, 2017 — April 24, 2017 No matter the size of your team, clients or projects, account management is one of the most important investments an agency can make. Sure, it’s up to accounting to keep your finances in check; it’s up to creative to keep the ideas flowing; and it’s … Continue reading How Account Managers Build Accountable Creative Teams to Support Client Goals
Sahail Ashraf — March 14, 2017 Follow @Talcontent— March 14, 2017 There is a lot of talk flying around at the moment regarding robots and how they are eventually going to steal everybody’s job. This may not happen (but we think something very close to it will), but one of the most obvious points of … Continue reading Are The Chat Bots Taking Over The Social Media Customer Support Experience?
Scott Baker — March 8, 2017 — March 8, 2017 There’s no doubt that Customer Support is a noble profession. The entire goal of SaaS Customer Support is helping people be successful, teaching them new skills, and solving their problems. When confused customers reach out with problems they can’t figure out, it feels great to … Continue reading 5 Face-On-Keyboard Moments All SaaS Customer Support Agents Can Relate To
Kenny Silva — February 13, 2017 — February 13, 2017 In my last post, I explained why 2017 is going to be a big year for online community-based customer support. Here’s a quick recap: online communities provide a space for customers to find authentic information they can trust in the most efficient way possible. In … Continue reading 3 Ways to Grow Your Business with Online Community-Based Customer Support
Mario Martinez Jr. — February 14, 2017 Follow @M_3Jr— February 14, 2017 As LinkedIn rolls out the new LinkedIn interface, many sales professionals are scratching their heads asking, where did everything go? There has been post after post asking about where, what, when, and how. Some of the messages are preaching doom and gloom while … Continue reading 5 Must Fix Areas to Support the New LinkedIn Interface
