Abby Armada — February 2, 2018 — February 2, 2018 Like many other tech companies, Clubhouse started with a support team of none. Our engineers wrote the software, deployed it, and fixed any bugs created in the process after they were reported by a small group of users. As time went on and our user … Continue reading How to Build A Winning Support Team
David Kiger — January 25, 2018 Follow @davidkiger — January 25, 2018 The early days of a small business may be filled with a mix of excitement and chaos. For many people with the entrepreneurial spirit and drive, the freedom of owning a business can be a thrilling experience. And the whirlwind of activity and … Continue reading Help Wanted: How Small Business Owners Can Bring in the Right Support Team
Amanda Clark — January 15, 2018 Follow @GrammarChicInc — January 15, 2018 ivke32 / Pixabay It’s not enough to just have a resume anymore. While they are still an essential part of the job application process, employers are taking advantage of society’s engagement with technology to recruit and screen applicants. They’re turning to social media, … Continue reading Enhancing LinkedIn to Support your Resume and Job Search
Vitaliy Verbenko — January 8, 2018 Follow @helpracing — January 8, 2018 How do you increase the efficiency of your support department without hiring more agents? Businesses don’t stay static. Over time, what customers expect changes, and this includes the number of requests aimed at the help desk. All this increases the amount of work … Continue reading Top 15 Ways to Scale Your Support in 2018
Meredith Wood — January 7, 2018 Follow @fundera — January 7, 2018 nattanan23 / Pixabay People who have access to funds to start a business are three times more likely to say they’re planning to start a business, according to a Gallup poll. This isn’t too surprising. Everyone knows that it takes money to make … Continue reading 5 Best Loan Options to Support Business Expansion This Year
Bob Van Rossum — December 26, 2017 Follow @BobVR — December 26, 2017 Photo-Mix / Pixabay The structure of a successful marketing team is continuously evolving, as traditional roles evolve to take on the transformation of innovative technology and tactics in the digital space. 2018 is just around the corner, and will continue to alter … Continue reading 3 Digital Marketing Specialists You Need to Support Growth in 2018
Harry Rollason — November 22, 2017 — November 22, 2017 Free-Photos / Pixabay Love it or hate it, Black Friday is almost upon us. This means marketing teams are in overdrive, all looking to out-market the other with above-the-line campaigns. With all this marketing spend allocated, a very important aspect often gets overlooked: how to … Continue reading 5 Ways to Combat Unpredictable Support Surges with Social Care
Stacey Rudolph — October 16, 2017 — October 16, 2017 Successful business marketing without excellent customer service is impossible. Customers expect timely customer service that will be able to answer to their queries instantaneously. That is why live customer chat is the future of customer service, and many businesses have included live chat support in … Continue reading Why Customer Service Live Chat Support is the Future of Marketing [Infographic]
Bradley Chalupski — September 14, 2017 — September 14, 2017 Growing a company’s customer service operation is never an easy job. Usually, great customer service execs who’ve already managed a moderate amount of scale are called upon to maintain performance across even greater scale. Unfortunately, creating great customer success departments requires a hands on approach … Continue reading Introducing the Future of Customer Support: Employee Motivation
Patrick Hogan — July 20, 2017 Follow @growtenfold — July 20, 2017 ColiN00B / Pixabay At the turn of the millennium, managed service providers (MSP) were only used by Fortune 500 companies controlling huge networks and operations for companies with dozens of locations. Today, however, managed service providers are overseeing all types of companies, from … Continue reading Helping Small Businesses Function Like Large Enterprises: Understanding Managed IT Solutions And Support Services
