Category Archives: Social Community

5 Ways to Combat Unpredictable Support Surges with Social Care

Harry Rollason — November 22, 2017 — November 22, 2017 Free-Photos / Pixabay Love it or hate it, Black Friday is almost upon us. This means marketing teams are in overdrive, all looking to out-market the other with above-the-line campaigns. With all this marketing spend allocated, a very important aspect often gets overlooked: how to … Continue reading 5 Ways to Combat Unpredictable Support Surges with Social Care

How To Tackle Community Manager Responsibilities

Brooke BallardJuly 14, 2015 Have you defined — or do you need to redefine — your community manager responsibilities? Whether you said “yes” or “what’s a community manager” this post is written especially for you! If your current situation looks something like this: You’re busier than ever. Leads are pouring in. RFPs are out of … Continue reading How To Tackle Community Manager Responsibilities

Why You Really Need To Build An Online Employee Community?

Mahak VasudevJuly 1, 2015 Engage your employees to scale faster, raise revenue & ensure customer satisfaction. Easier said than done! Fortunately, technology, especially online community is changing the game. In fact, some of the leading organizations – Jive, Salesforce, Adobe, Pernod Ricard, and more build online communities & leverage them heavily to build better workplaces, … Continue reading Why You Really Need To Build An Online Employee Community?

It’s a New Ball Game: Social Media Versus Traditional Media

Angela Hausman, PhDMay 11, 2015 I’ve written before about the differences between traditional media and social media — which are profound. You might enjoy reading about the 16 differences between traditional media and social media or this one on social media versus traditional media. There’s even a good infographic on the 10 differences in social … Continue reading It’s a New Ball Game: Social Media Versus Traditional Media

How Do Social Networks Connect You With Your Target Customers?

Warren KnightApril 1, 2015 Finding your target market through social media can be difficult at times, especially if you don’t know the right tools to use to find them. Before you can “find” your target customers online, you need to fully understand who they are. Who is interested in your product/service? What is their lifestyle … Continue reading How Do Social Networks Connect You With Your Target Customers?