Tag Archives: Support

How Small Businesses Can Use SMS for Customer Support

Brooklin Nash — November 16, 2019 Follow @realBrookNash People are practically glued to their smartphones — so why not take advantage of it? It’s now easier than ever before to keep in touch with your customer base. Today’s consumers also expect companies to offer easy, convenient ways to communicate. Because of the changing world of … Continue reading How Small Businesses Can Use SMS for Customer Support →

A Simple Method to Boost Your Support Team’s Productivity

Team Management

Varun Tyagi — October 9, 2019 Let’s face it – it’s easy for anxiety and boredom to creep into any job, including customer support. Listening to customers’ rants, complaints, and arguments incessantly can be a challenging exercise. Not to mention the equally daunting and exhausting task of following-up and responding to one angry customer after … Continue reading A Simple Method to Boost Your Support Team’s Productivity →

How to Earn Executive Support for Your VoC Program

Voice Advertisement

Sara Staffaroni — September 27, 2019 A Voice of the Customer (VoC) program is an essential tool to collect valuable customer feedback and take proper action to improve customer experience (CX). A successful program leads to higher return rates, fewer churns, and more loyal customers. Although many CX professionals understand the importance of VoC and … Continue reading How to Earn Executive Support for Your VoC Program →

Social Media Monitoring: This is How You Create Internal Support

Social Media Metrics

Linsey Jepma — August 30, 2019 Follow @LiinseyJ — August 30, 2019 Social media is open and the whole world reads along. Better safe than sorry is still often the motto. Yet we live in an era in which social media monitoring is no longer allowed to be absent from the communication strategy. There are … Continue reading Social Media Monitoring: This is How You Create Internal Support →

10 Must-Have Tools For Effective Remote Support

Remote Work Environment

AbdulGaniy Shehu — July 18, 2019 Follow @shehuaba — July 18, 2019 Are you in the I.T industry and need to constantly carry out specific tasks for your clients without any hassle? Do you get bugged whenever you try explaining technical concepts to your customers and they don’t understand it even after a lot of … Continue reading 10 Must-Have Tools For Effective Remote Support →

Pros and Cons of the 4 Most Common Types of Small Business IT Support

Small Business Challenges

Stephanie Hurd — June 24, 2019 — June 24, 2019 Most businesses launch their operations on a shoestring budget and manage the business on readily available technology. If your business starts in your home, as many do, you probably already have a basic computer, internet connection, and phone service. All you need to do is … Continue reading Pros and Cons of the 4 Most Common Types of Small Business IT Support →

3 Ways to Give Startup CTOs the Support They Need

Startups Guide

Will Koffel — May 30, 2019 Follow @wkoffel — May 30, 2019 Coding is an early stage startup CTO’s bread and butter. Young companies run lean, which means CTOs end up shouldering the duties of three different roles as their startups grow. The chief architect position is most closely related to coding because it has … Continue reading 3 Ways to Give Startup CTOs the Support They Need →

How Digital Technology Can Support Teamwork and Collaboration

Digital Transformation

Dariya Lopukhina — May 30, 2019 Follow @AnadeaInc — May 30, 2019 rawpixel / Pixabay Social networks and messaging apps have contributed to a workplace culture of collaboration. Business leaders and senior managers are sold on the need for technology that supports teamwork, with a survey finding that “77 percent of decision makers are using … Continue reading How Digital Technology Can Support Teamwork and Collaboration →

In-House vs. Managed IT Support: How to Capture the Most Benefits

Outsourcing

Serhiy Kozlov — January 17, 2019 Follow @SerhiyKozlov — January 17, 2019 The bar for IT support is already high. New-gen startups have made exceptional digital customer experience their central selling point, challenging more traditional companies to keep up the stakes. However, delivering that support also requires significant capital investments – both financial and human. … Continue reading In-House vs. Managed IT Support: How to Capture the Most Benefits →

How to Contact Facebook Ads Support

Facebook Advertisement

Renata Ekine — December 15, 2018 — December 15, 2018 As an advertiser, there will be occasions in which you will deal with a disapproved ad, delivery problems, or even a banned ad account. When that happens, you’d want a way to contact Facebook. In this article, I show you the ways you can reach … Continue reading How to Contact Facebook Ads Support →