— July 18, 2019
Are you in the I.T industry and need to constantly carry out specific tasks for your clients without any hassle?
Do you get bugged whenever you try explaining technical concepts to your customers and they don’t understand it even after a lot of back and forth via email communication?
Then, look no further.
In this post, I’ll share with you ten (10) remote support tools that can help you become more efficient and effective in carrying out simple and complex technical activities for your clients.
But before then…
What is a Remote Support
A remote support helps a technician to have access to a client’s computer asset remotely so as to provide support and maintenance.
In essence, remote support helps you as a technical business owner to connect to any device you’re working on from anywhere in the world, speed up your response time, create a support checklist for future projects, and leave your customers more satisfied with your services.
Towards an Effective Remote Support: 10 Must-Have Tools
Slack is one of the most widely used remote support tools. It comes with unique key features. With Slack channels, you can segment clients, teams, groups, or divisions according to the structural arrangement you prefer.
You can also pin messages to direct messages or set reminders for important meetings. If the meeting with your employees or customer requires screen sharing for efficient collaboration or transparency, you can do this via Slack. Through the Slack app directory, you can add up to 365 applications to make it an all-in-one remote support.
Zoom is another must-have tool for a remote support team for online meetings, video and audio calls, webinars and conference rooms. The online meeting includes whiteboarding, screen sharing, and remote screen control.
Zoom video for webinar features allows up to 300 participants to interact and can support up to 100,000 view-only audiences at a time. Other key features are voice detection, mobile application, and recording.
I Done This is an effective application for a remote support team. Built-in calendar and automated notifications help you to organize and assign tasks to multiple support members which ensures prompt follow-up in real time. In addition, I Done This has several features such as daily check-ins, daily status updates, activity logging, automatic reminders, discussion board, and percentage-compete tracking for monitoring of the support members daily progress.
VNC Connect, a RealVNC product, has two modules, the Server and the Viewer. It gives your remote support team members the authority to access, control, and configure other multimedia systems like laptops, tablets, and iPads.
Other features of VNC Connect include file sharing, real-time chat, screen sharing, session recording, and session transfer. It also prevents unauthorised users from accessing your network.
Zoho Assist is remote support software that helps you to support customers through web-based, on-demand remote support. It sets up unattended remote access and manages remote PCs, laptops, mobile devices, and servers effortlessly.
Zoho assist also eliminates poor customer service by helping you to connect to customers’ remote desktops. It helps to troubleshoot faster. You can also transfer files during a live session or send updates to the remote computer.
TeamViewer VPN helps you to access and control computers remotely, facilitate custom branding, secure unauthorised access, allow remote printing, and so on.
With it, your remote support team members can share files and utilize add-ons like mobile service and service camp. Assignment management, channel groups, chat, and offline messaging are other notable features of this tool.
LogMeIn helps in monitoring, management, and ensuring that your
endpoint infrastructure is secure.
This proactive remote support tool allows you to solve issues promptly without delay. Intuitive interface saves times during training so that staff can start their respective work without extensive training. With its fast connections and data transfers, workers can ensure that no time is lost due to network delays.
BeyondTrust remote support (Bomgar Remote Support) helps to maintain instant remote support for customers through Windows, Android, or other devices, which may or may not be on the corporate network. Users utilize screen sharing, remote control, unattended access, file sharing, annotations, and use of mobile devices with this tool.
It also enhances the efficiency of the team through collaboration. It has features that can be used for fixing end systems and troubleshooting issues.
Surfly’s co-browse solution is used by companies to effect smooth correlation with their customers which eventually leads to improved customer support and better turnover. With this tool, your remote support team members have the ability to share browsers in real time, communicate via video chat, and share files and documents on a secure network without the need to install and configure any software. It is fully customizable and works well with integration software.
GoToMyPC allows is a great tool that will help your remote support team access their computers anywhere they are. It features multi-monitor support features that help you view the screens of monitors connected to your system. File transfer between teams reduces the time spent to send emails.
On a Final Note
If you want to make your remote support more effective, these tools mentioned in this post will come in handy for you.