Tag Archives: Success

Customer Success and Upsells: How to Make the Most of Opportunities

Customer Service

Mia Jacobs — May 29, 2019 — May 29, 2019 When your goal is to grow your customer’s business, upselling becomes a means, not an end. That’s the advantage of working within a customer-centric environment. Your success depends on your customer’s success, so expansion becomes a necessity for both parties. Upsells are the result of … Continue reading Customer Success and Upsells: How to Make the Most of Opportunities →

Customer Success Leading Indicators and 3 Ways to Turn Around a Failing Product

Customer Satisfaction

Burke Alder — May 20, 2019 — May 20, 2019 In the world of SaaS products, there are plenty of ups and downs. Every product goes through the process of checks and balances, and sometimes there are more downs than ups. Just because you have a ‘failing’ product doesn’t mean it’s time to pack up … Continue reading Customer Success Leading Indicators and 3 Ways to Turn Around a Failing Product →

“The End of Likes”: The Last Meaningless Proxy For Social Media Success?

Social Media Strategies

Joao Romao — May 18, 2019 Follow @joaoromaolx — May 18, 2019 “The network A digital frontier I tried to picture clusters of information As they moved through the computer What do they look like? Likes, reactions With the circuits like freeways I kept dreaming of a world I thought I’d never see And then, … Continue reading “The End of Likes”: The Last Meaningless Proxy For Social Media Success? →

Beyond call tracking: Measuring sentiment for marketing success

Customer Conversion

The benefits of call analytics to digital marketers can reach far beyond attribution. Jennifer Videtta on May 14, 2019  Call analytics can be a touchy subject among some marketing teams, particularly those that have strained relationships with the sales team of their organizations. The tension between the two departments often leaves a gap between our … Continue reading Beyond call tracking: Measuring sentiment for marketing success →

54 Top eCommerce KPIs to Monitor for Max Success

eCommerce Metrics

Nicole Blanckenberg — May 9, 2019 Follow @https://twitter.com/NicoleBlancken — May 9, 2019 So many eCommerce Key Performance Indicators (KPIs), so little time! Data is an online business’s best friend, guiding you to more traffic, sales, customer service and marketing opportunities and pointing to key gaps in your strategies. Yet, so many eCommerce entrepreneurs aren’t using … Continue reading 54 Top eCommerce KPIs to Monitor for Max Success →

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