Darnelle O’BrienApril 20, 2015 Last week, popular ice creamery Gelato Messina won praise on social media for its response to an angry online reviewer who called one of its employee’s racist and derogatory names. In a review titled “Worst Customer Service”, posted on Urbanspoon for the Gelato Messina store in Parramatta in Sydney, a “diner … Continue reading A Guide to Dealing With Negative Reviews on Social Media
Katie CooperApril 20, 2015 When you’ve worked hard to build and maintain your brand, it’s easy to become emotionally attached to your work. However, it’s also incredibly important to leave that emotion at the door when dealing with customer complaints, especially when left on social media channels like Facebook. Over the years, social media platforms … Continue reading Managing The Negatives: 5 Tips For Handling Customer Complaints On Social
By Anton KoekemoerApril 20, 2015 If you are already busy with social media marketing for your business, you might assume that you are “socially branded”. There are quite a number of things you can do to improve your social media efforts, things that are most often neglected when it comes to building your profile on … Continue reading 8 aspects of your brand social media can help you get right
LisaMarie DiasApril 19, 2015 Social media marketing is an excellent way to reach and engage with your customers, clients and patients. It can be low cost (but do not delude yourself or believe anyone who represents that it is free – even if you do it yourself, your time is money!) and can be an … Continue reading Setting Yourself Up for Social Media Marketing Success
Jordana KleinApril 18, 2015 Just starting a business and want to promote it on social media? Own a business and want to engage more consumers through online content?Interested in how businesses use social media to build their brand? We are about to help with all of the above with this “back to the basics” post … Continue reading Back To The Basics: Building Your Brand On Social Media 101
Leah KlingbeilApril 18, 2015 Do You Have A Social Website? Think about your website and how you connect with your users through it. Even if your design is prime and you have tons of traffic, there’s always room for improvement. You already know that there are endless ways that users interact with your site, in … Continue reading Increasing Your Website’s User Engagement With Social Media
Richie ContartesiApril 18, 2015 Social Media and SEO – The Truth The Internet is an ever-evolving thing, and getting the marketing results you need requires adaptability. You might have stuck with simple SEO “techniques” in the past, but changes in search engine algorithms make it important to realize how important social media sharing is to … Continue reading Do Social Media and SEO Impact Google Rankings?
Annaliese HenwoodApril 17, 2015 How often do you see other users on social media post content where they clearly didn’t prepare it properly? How often have you struggled with this yourself? We all have tweets we regret and posts we edit or delete after publishing when we can. Sometimes, we just make mistakes, but that … Continue reading Before You Publish on Social Media, Do These 7 Things
Gail OliverApril 17, 2015 Do you ever wonder if you are spending too much time promoting your business on the wrong social media sites, sites where you target market may not be? As easy way to find out which social media sites your potential customers are on, is to look at the following of some … Continue reading Which Social Media To Use For Your Business
Kathy DamApril 17, 2015 With over 329 million members, LinkedIn can provide invaluable networking opportunities for professional services firms. Since it is a social network geared specifically to business professionals, LinkedIn users don’t have to battle the private and public persona struggle that other sites like Facebook or Twitter can create. Users can join industry-specific … Continue reading 7 Social Media Marketing Mistakes to Avoid With LinkedIn
