Tag Archives: skills

The Problem-Solving Skills Gap Is the Next Big Business Issue

Simon Ruscoe May 10, 2021 If problem-solving is the current business priority, then focusing on addressing the problem-solving skills gap will be the next. Long story short, there are many problems that businesses need to address. If a business doesn’t have in-house problem-solving skills, they risk becoming uncompetitive, providing a poor customer experience and impacting … Continue reading The Problem-Solving Skills Gap Is the Next Big Business Issue

What Skills Marketers Say They Want In 2021 — And Why

What Skills Marketers Say They Want In 2021 — And Why by Laurie Sullivan  @lauriesullivan, January 18, 2021 Although 86% of marketers feel they are adequately trained and skilled, nearly all report that they want a new skill in order to advance their careers. The most frequently reported skills are data analytics, performance marketing, social … Continue reading What Skills Marketers Say They Want In 2021 — And Why

How to Coach the Coaches: What You Can Do to Improve Your Coaching Skills to Help Supervisors and Agents Boost Satisfaction in Your Contact Center

Ellen Christenberry October 22, 2020 When I worked my first customer-facing job, I was on the verge of quitting every other week. The pay and benefits were good, the hours were flexible, many of my co-workers were fun. So what was the big deal? My supervisor. While I liked my supervisor as a person, and … Continue reading How to Coach the Coaches: What You Can Do to Improve Your Coaching Skills to Help Supervisors and Agents Boost Satisfaction in Your Contact Center