Tag Archives: skills

How to Coach the Coaches: What You Can Do to Improve Your Coaching Skills to Help Supervisors and Agents Boost Satisfaction in Your Contact Center

Coaching Techniques

Ellen Christenberry October 22, 2020 When I worked my first customer-facing job, I was on the verge of quitting every other week. The pay and benefits were good, the hours were flexible, many of my co-workers were fun. So what was the big deal? My supervisor. While I liked my supervisor as a person, and … Continue reading How to Coach the Coaches: What You Can Do to Improve Your Coaching Skills to Help Supervisors and Agents Boost Satisfaction in Your Contact Center →

Opportunities for Digital Marketing Professionals: Skills and Potential

Digital Marketing

Angela Hausman, PhD August 20, 2020 Opportunities for digital marketing professionals continue growing, although the graphic above is from 2017. Specific data on the growth of digital marketing from the US Bureau of Labor Statistics are hard to come by, as digital marketing gets folded into their reports under the general category of marketing, which … Continue reading Opportunities for Digital Marketing Professionals: Skills and Potential →

How Performance Marketers Can Weather The Pandemic By In-Housing CX Skills, Technology

Skills Management

How Performance Marketers Can Weather The Pandemic By In-Housing CX Skills, Technology by Justin DeBrabant , Op-Ed Contributor, August 11, 2020 The COVID-19  crisis has hit “fast forward” on business trends that were already in motion before the crisis hit. The results? While some companies have pivoted to handle changes to their business and operations, … Continue reading How Performance Marketers Can Weather The Pandemic By In-Housing CX Skills, Technology →

Virtual Soft Skills Training is Critical in Today’s World

Skills Management

Rick Goodman July 27, 2020 Virtual soft skills training is critical in today’s world with the increased number of employees working from home. Many companies and organizations have had to adapt to the new normal and the uncertainty we face. Businesses continue to move forward and the need for hiring new employees and onboarding them … Continue reading Virtual Soft Skills Training is Critical in Today’s World →

Shoot for the Moon – What Skills Will Really Boost Your Employability?

Effective Hiring

Laura Butler June 18, 2020 With the employment environment constantly changing, we are likely to see the emergence of new professions as well as the disappearance of many outdated ones within the following decade. The so-called ‘growth mindset’ has become a prerequisite for all of us rather than something only relevant for top performers. Shooting … Continue reading Shoot for the Moon – What Skills Will Really Boost Your Employability? →

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