by Andre Oentoro January 19, 2016 Follow @breadnbeyondJanuary 19, 2016 Social media has been a platform for advertising and marketing for companies ever since it surfaced. 67% of consumers have used a company’s social media site for the same service they can get through phone or web site. Since the majority of the public is … Continue reading Social Media Customer Service: A 4-Step Approach to Keep Your Customer 99% Happy
by Camilla Bradley January 13, 2016 Follow @Cami11aBradleyJanuary 13, 2016 Facebook is one of the biggest social giants for customer service; with a longer character count, access to Groups and business locations, it makes it even easier for us to access and voice our opinions. Improving customer service will boost your brand loyalty and could … Continue reading 3 Changes to Improve Your Customer Service on Facebook
by Ty Rothstein January 8, 2016 Follow @https://twitter.com/AmitiRothsteinJanuary 8, 2016 Up until 2016 Facebook trended as one of the top marketing and advertising platforms on the web. That does not stand to change in 2016. However, we do expect to see Facebook changes that make Facebook a useful customer service solution, and a central social … Continue reading How 3 Facebook Changes will Affect Customer Service and Social Commerce
by Andrew Breau December 31, 2015December 31, 2015 The world’s online footprint continues to expand at astonishing rates, leaving us with big shoes to fill when it comes to online customer service. This is especially true in the B2C sector, where, as Twitter recently published, tweets aimed at B2C organizations are growing at 50% per … Continue reading Top Tips to Improving Your Social Media Customer Service
by Jen Phillips April December 14, 2015 Follow @JenphillipsapriDecember 14, 2015 Do you want to know the SEO best practices for local service professionals? If you’re a chiropractor, therapist, pet sitter, or CPA and your business relies on local word-of-mouth, I have good news. It’s not that hard to achieve good Google rankings (which in … Continue reading SEO Best Practices For Local Service Professionals
by Claude Harrington December 11, 2015 December 11, 2015 Part (1) (December 11, 2015), we examined the pros and cons of YouTube to try and answer that all-important question: which video sharing service is right for me? Today, we’ll continue our video sharing exploration by taking a closer look at Vimeo. Vimeo: Vimeo was founded … Continue reading Which Video Sharing Service is Right for Me? (Part 2)
by Claude Harrington December 2, 2015December 2, 2015 In (December 03, 2015)’s post, we highlighted some incredible, recent video marketing statistics. Given some of those figures (i.e. 96% of B2B organizations are engaged in video content marketing) it’s no surprise that more and more content marketers are turning to video. So today, we wanted to … Continue reading Which Video Sharing Service is Right for Me? (Part 1 of 2)
by Kim Speier November 30, 2015 Follow @krspeierNovember 30, 2015 Social media monitoring is often overlooked by business owners and marketers, who tend to focus their time on posting interesting, relevant content for followers. But what do you do when you get a notification that someone mentioned your brand in a not-so-friendly tweet? Or when … Continue reading Use Social Media as a Customer Service Platform This Holiday Season
by Christine McHugh November 29, 2015November 29, 2015 My experience in customer service started in middle school, working for my grandparents at their retail gift shop. Subsequently, a stint as a restaurant hostess and then a receptionist at a hair salon led me to managing a chain of espresso carts in Seattle where I enjoyed … Continue reading Leading a Culture of Service
by Ian Newcombe November 15, 2015 Follow @Ian_NewcombeNovember 15, 2015 Improving the customer experience is about everything from embracing technology in-store to offering click and collect services according to Sanderson’s Retail Insights 2015 report. To remain competitive in today’s world, retailers have to embrace new ways of doing business – whether through improved delivery options … Continue reading Click & Collect, Contactless and Customer Service: What We Learned From the Retail Insights Survey 2015
