by Rob Biederman November 9, 2015 Follow @BiedermanRobNovember 9, 2015 Work as we know it is changing — even for corporations. Traditional employment models are on the decline. Today, one in three Americans no longer earn income from traditional 9 a.m.-5 p.m. jobs. And for those who do, Gallup found that not even a third of U.S. … Continue reading Mediocre Results are a Thing of the Past: How to Use Talent as a Service
Tag Archives: Service
The Top 10 Customer Service Skills You Need To Have [Infographic]
Gigi PeccoloNovember 4, 2015 If you want to stand out from your competition, it isn’t enough to have a high-quality product. Many companies have realized the fact that the market isn’t as important as the customers. In addition, the present market is maturing, and acquiring new customers is getting harder. Therefore, it is more profitable … Continue reading The Top 10 Customer Service Skills You Need To Have [Infographic]
9 Customer Service Phrases That Pressure Cook Problems (and What to Say Instead!) [Infographic]
Matt BagliaOctober 16, 2015 Let me be straight with you, customer service is no picnic. It can be mentally, emotionally, and sometimes even physically taxing. Sure, the positive experiences far outweigh the negative ones. But, at the same time, disgruntled customers also know how to leave a permanent impression. For some, customer service and support … Continue reading 9 Customer Service Phrases That Pressure Cook Problems (and What to Say Instead!) [Infographic]
Improve Your Customer Service Emails with 4 Simple Edits
Emily CretellaOctober 13, 2015 I’m a mompreneur with a full-time business, a 5-year-old and a 3-year-old. So, I shop online. A lot. (For real. My kids use Amazon Prime boxes as building blocks.) Shopping online is super convenient. However, whenever you make purchases through a computer screen — purchases that must then be shipped in … Continue reading Improve Your Customer Service Emails with 4 Simple Edits
Service Excellence: The New Imperative
John CameronOctober 10, 2015 The success of your company hinges on many things, but one of the most critical is how your team performs in customer experience management (CEM). It is the customer experience that determines sales, profits and ultimately business success. Studies have shown that companies with a 90-percent or greater level of customer … Continue reading Service Excellence: The New Imperative
Turn Grief Into Community Service
Personal Branding BlogSeptember 26, 2015 On occasion life hands us circumstances that we would not wish on others. But when we are dealt a blow it needs to be dealt with careful thought and proactively. Two such situations arose just this week. Personal insights based upon an experience of over a decade ago provided insight … Continue reading Turn Grief Into Community Service
How to Handle Customer Service on Social Media
Zach HellerSeptember 24, 2015 Customer service on social media is not for everyone. There are pros and cons that each company must actively weigh before making the decision. Pros It’s public facing, so good customer support will be rewarded, acting almost like marketing It’s where many customers want customer service, so you’d be catering to … Continue reading How to Handle Customer Service on Social Media
Small Business Customer Service and the Minimum Wage
Personal Branding Blog September 23, 2015 Conservative and progressive economists continue to debate the impact on small businesses of increasing the minimum wage. Conservative and progressive politicians continue to argue the issue to chart their political futures. While they all drone on, a significant number of low wage employees struggle to make ends meet while … Continue reading Small Business Customer Service and the Minimum Wage
Why You Can’t Ignore Customer Service on Twitter
Lisa WoodsSeptember 22, 2015 Your brand is getting talked about on Twitter, whether you are active there or not. Tweets directed at businesses are up 2.5 times over the last two years, according to Twitter’s latest eBook. Some interactions are positive and others are meant to express throbbing pain points. In fact, 47 percent of … Continue reading Why You Can’t Ignore Customer Service on Twitter
Plane OK: Airlines Providing Preferential Service on Twitter
Anthony ThomasSeptember 8, 2015 Last month British Airways was caught up in a PR incident when a customer Tweeted that a request for a callback from their reservations department was granted to a UK celebrity, a service generally denied to customers. Some clear double standards from @British_Airways based on social status.. Really poor to see. pic.twitter.com/bAqtLVGk5a … Continue reading Plane OK: Airlines Providing Preferential Service on Twitter
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