74% of enterprises that deployed AI customer agents have rolled them back after governance failures damaged CX and trust. By Pamela Parker Published on May 21, 2026 Last year, a grieving air traveler asked Air Canada’s chatbot about bereavement fares. The bot invented a refund policy that did not exist. The customer acted on … Continue reading Bad AI customer agent bots are a growing brand risk
From compliance exposure to lost revenue, weak governance is turning AI gains into hidden liabilities. By Allen Martinez Published on May 6, 2026 Anthropic just crossed the $ 30 billion revenue run rate, built on companies deploying AI agents into core workflows. Eighty-two percent of those companies’ CIOs admit they cannot govern what … Continue reading Why AI agent adoption is creating unseen risk across the enterprise
Advisor urges UK to pause gambling risk checks until pilot data is published Suswati Basu A policy adviser is calling on the UK government to slow down its rollout of financial risk checks for gamblers, arguing ministers are acting before the full results are available. Dr James Noyes, a senior fellow at the … Continue reading Advisor urges UK to pause gambling risk checks until pilot data is published
April 13, 2026 The retention risk AI misses BY Aytekin Tank When I was growing up in Turkey, the hallmark of a successful career was staying with one company for years, even decades. Today, that idea seems almost quaint. The Great Resignation may be receding into the rearview mirror, but workers are still job-hopping, especially … Continue reading The retention risk AI misses
April 08, 2026 This is the biggest risk a company can take in the age of AI BY Rob Fisher and Jeanne Johnson It feels like a “hit-the-brakes” economy, with warning lights flashing everywhere: inflation pressures, AI disruptions, upside-down business models, and a persistent sense that some new market surprise or geopolitical tempest is waiting around the … Continue reading This is the biggest risk a company can take in the age of AI
February 28, 2026 JPMorgan warns a ‘parallel banking system’ is emerging—and it could put trillions in deposits at risk
February 06, 2026 The hidden risk of building a leadership team with people you know
From CAN-SPAM to state privacy statutes, federal preemption has been inconsistent. Playing it safe in a patchwork system matters now. By Jeanne Jennings , January 6, 2026 I’ve written that the AI panic we’re living through feels a lot like the dawn of the commercial internet, full of promise, panic and policy … Continue reading What privacy and email laws reveal about today’s compliance risk
Will AI Recommendations Reduce Risk Of Retail Returns? by Laurie Sullivan , Staff Writer, December 17, 2025 Consumers spent $187.3 billion so far this holiday season between November 1 and December 12, which represents 6.1% growth year-over-year (YoY), according to Adobe Analytics data. Online spending is set to reach $253.4 billion, up 5.3% YoY. The data provides a view into U.S. ecommerce by … Continue reading Will AI Recommendations Reduce Risk Of Retail Returns?
Risk Of Failure: CMOs Face Make-Or-Break AI Moments by Laurie Sullivan , Staff Writer, November 19, 2025 Sixty-five percent of CMOs believe advances in AI will dramatically change their role within the next two years — and many will have challenges getting there, a Gartner survey finds. Artificial intelligence (AI) will automate routine tasks, drive … Continue reading Risk Of Failure: CMOs Face Make-Or-Break AI Moments
