Tag Archives: Negative

A Guide to Dealing With Negative Reviews on Social Media

Darnelle O’BrienApril 20, 2015 Last week, popular ice creamery Gelato Messina won praise on social media for its response to an angry online reviewer who called one of its employee’s racist and derogatory names. In a review titled “Worst Customer Service”, posted on Urbanspoon for the Gelato Messina store in Parramatta in Sydney, a “diner … Continue reading A Guide to Dealing With Negative Reviews on Social Media

How To Turn Negative Feedback Into A Positive For Your Business

By Cami Bird, Published November 12, 2014 Getting negative comments on social media can feel like an attack on your small business. After all, you’ve put countless hours and endless energy into your business, so when someone criticizes your hard work in a public forum, it’s only natural to feel upset. Luckily, negative posts don’t … Continue reading How To Turn Negative Feedback Into A Positive For Your Business