Tag Archives: Negative

7 Time-Tested Ways to Deal with Negative Online Reviews

by Keval Padia June 24, 2016 Follow @NimblechappsJune 24, 2016 Consumers these days rely more on the opinions of other buyers than an advertisement or any other influences while making buying decisions. As per the study conducted by well-known customer service software platform Zendesk, 88% of customers are influenced by the reviews and opinions of … Continue reading 7 Time-Tested Ways to Deal with Negative Online Reviews

How To Use Social Media To Transform Negative Customer Experiences

by Imani Mixon April 9, 2016April 9, 2016 Back in the day, the customer journey began with the ding of the overhead doorbell of the convenience store and concluded as items were neatly wrapped at the cash register. If your company was lucky, a memorable in-store visit would result in positive recommendations from happy customers … Continue reading How To Use Social Media To Transform Negative Customer Experiences

Online Reputation Management: How to Monitor It and 5 Steps to Deal with Negative Information

by Karen Repoli March 17, 2016 Follow @karenrepoliMarch 17, 2016 Everything you do or say these days has the potential to end up on the internet. The world we see in movies like Blade Runner or The Matrix doesn’t seem as much like Science Fiction now. However, it is possible to control the way we … Continue reading Online Reputation Management: How to Monitor It and 5 Steps to Deal with Negative Information

What is Negative SEO and How Can You Safeguard Your Business From It?

by Michael Wight February 23, 2016February 23, 2016 Negative search engine optimization (SEO) is generally referred to as: ‘when a website purchases links and forwards them towards a competitor’s website in order to destroy their rankings’. A few other examples of negative SEO include tactics such as review bombing (paid perfect reviews), hacking a website … Continue reading What is Negative SEO and How Can You Safeguard Your Business From It?