by Keval Padia June 24, 2016 Follow @NimblechappsJune 24, 2016 Consumers these days rely more on the opinions of other buyers than an advertisement or any other influences while making buying decisions. As per the study conducted by well-known customer service software platform Zendesk, 88% of customers are influenced by the reviews and opinions of … Continue reading 7 Time-Tested Ways to Deal with Negative Online Reviews
Tag Archives: Negative
Why You Shouldn’t Ignore Negative SEO
by Catherine Tims June 20, 2016 Follow @ivyleaguewriterJune 20, 2016 Being Ignorant of Negative SEO is like Ignoring a Sore Tooth Keeping up with SEO practices and knowing what’s right for your website may seem impossible, but if you want to stay online and remain part of the digital world, you have to keep at … Continue reading Why You Shouldn’t Ignore Negative SEO
How To Use Social Media To Transform Negative Customer Experiences
by Imani Mixon April 9, 2016April 9, 2016 Back in the day, the customer journey began with the ding of the overhead doorbell of the convenience store and concluded as items were neatly wrapped at the cash register. If your company was lucky, a memorable in-store visit would result in positive recommendations from happy customers … Continue reading How To Use Social Media To Transform Negative Customer Experiences
Online Reputation Management: How to Monitor It and 5 Steps to Deal with Negative Information
by Karen Repoli March 17, 2016 Follow @karenrepoliMarch 17, 2016 Everything you do or say these days has the potential to end up on the internet. The world we see in movies like Blade Runner or The Matrix doesn’t seem as much like Science Fiction now. However, it is possible to control the way we … Continue reading Online Reputation Management: How to Monitor It and 5 Steps to Deal with Negative Information
Handling Negative Reviews: an Interview With Jay Baer
Columnist Brian Patterson interviews New York Times and Amazon best-selling author Jay Baer on how businesses and marketers can approach negative reviews. Brian Patterson on March 14, 2016 Jay Baer is one of the sharpest minds in marketing. When his book, “Youtility: Why Smart Marketing Is About Help Not Hype,” came out, I read … Continue reading Handling Negative Reviews: an Interview With Jay Baer
What is Negative SEO and How Can You Safeguard Your Business From It?
by Michael Wight February 23, 2016February 23, 2016 Negative search engine optimization (SEO) is generally referred to as: ‘when a website purchases links and forwards them towards a competitor’s website in order to destroy their rankings’. A few other examples of negative SEO include tactics such as review bombing (paid perfect reviews), hacking a website … Continue reading What is Negative SEO and How Can You Safeguard Your Business From It?
Proven Tactics to Deal with Negative Online Reviews
by Joel Cordle February 13, 2016February 13, 2016 A negative comment or review online can damage your firm’s reputation. It can also result in a possible loss of clients, loss of income, and may affect prospective business. It’s important to take a serious look at each of the online reviews written by clients as these … Continue reading Proven Tactics to Deal with Negative Online Reviews
How To Deal With Negative Comments On Your Facebook Page
by Sahail Ashraf January 26, 2016 Follow @TalcontentJanuary 26, 2016 As brands, the last thing we all need in social media is negativity. On social media it is very easy to receive negative comments and responses, simply because you are leaving yourself open to them due to the fact you are engaging with people online. … Continue reading How To Deal With Negative Comments On Your Facebook Page
The Real Impact of Negative Reviews
by Scott Barnett December 19, 2015 Follow @scottabarnettDecember 19, 2015 I’ve recently been talking to folks about the impact of negative reviews on popular review sites. There is a thread going around regarding the fate of Longs Jewelers in Boston, MA – they were hit with a systemic review attack that Facebook would not respond … Continue reading The Real Impact of Negative Reviews
How to Successfully Deliver Negative Feedback
Brian StuppOctober 1, 2015 While some managers have no problem delivering negative feedback, for some managers the thought of it is a source of anxiety. The question is where do you fall on the spectrum … you don’t mind, you tremble at the thought, or somewhere in between? No matter where you fall, there is … Continue reading How to Successfully Deliver Negative Feedback